What are the responsibilities and job description for the Tier 1 AV Field Technician position at EOS?
WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
This is a fantastic opportunity to progress a career in the technology sector. If you are customer service driven and a hardworking individual, with attention to detail and a problem-solving engineering mindset, then we have the perfect opportunity for you.
WHAT YOU’LL DO:
- Opportunity to develop a career in our past-paced industry
- Undergo training to allow progression to the next level of Install Technician
- Develop knowledge of how to read and interpret architectural site drawings and audio-visual system diagram
- Develop skills to coordinate tasks and activities onsite and communicate to the client and allied trades – Construction, Architect, Design, IT & Furniture
- Conduct accurate site survey to include progress of construction activities and required consumables for completion of install
- Understand the differences between various types of cables and then learn what connectors go with what types of cables
- Develop skills associated with termination of various connectors – Soldering, Crimp, Compression
- Test terminated cables to ensure no dry joint in solder, or poor termination in compression/crimp
- Develop awareness of tools required to properly terminate, and manage safekeeping of these tools
- Understand how to use a cable pull schedule and physically pull cables in a construction environment – Including hanging, wrapping, socking and suitably supporting a variety of cables
- Physical install of a wide variety of mounting hardware in accordance with manufacture and construction guidelines – including bracketry for display, projectors, speakers, floormounts/stands
- Preparation of hardware for rackbuilding – include recording of asset data
- Develop skills for basic rackbuilding – including cable management, routing, labeling and cable support structures
- Maintain an organized work environment with specific attention to cleanliness and organization of jobsite
- Responsible for ownership and maintenance of issued toolkit and installation materials inventories while onsite
- Ensure timesheets are accurately recorded daily and submitted via Paychex
- Provide daily reporting of site progress to site lead technician or project manager, along with photographs
- EOS is a global company and flexibility to travel globally is a must. In return we provide a fantastic opportunity to see the world while developing required skills to become a skilled technician
- This position requires overtime with last minute changes to schedules
All the skills detailed above for an Associated Install Technician are the foundation for progression to Install Technician, further training and development offer the opportunity to become a Lead Install Technician, with the responsibility of managing larger more complex projects.
WHAT YOU NEED TO SUCCEED:
- Experience in the AV/VC industry preferable but not a necessity
- Engineering mindset with ability to solve engineering problems is a must
- Enthusiasm and commitment to customer service is a must
- Must be comfortable working in a fast-paced, demanding environment, under immense pressure
- The pace requires independent and confident thinking, self-motivation and determination
- Must be agile, and exhibit a strong sense of urgency
- Be eligible, willing and able to work and travel globally when required
- Responsible and reliable, capable of working alone as well as part of a team
- Good organization and time management skills with proven ability to manage multiple priorities
- Good written and verbal communication skills
- Be flexible and adaptable to change and hours of work, to meet the needs of the customer
PREFERRED SKILLS:
- Experience in the AV/VC industry
- Experience using hand tools
- Enthusiasm for technology
- Commitment to delivering quality
