Epic Development Coordinator

Job Title: Epic Development Coordinator Department: Management Reports To: Director of Strategy Compensation Range: 76,000 Classification: Classified Summary: Our Epic Development Coordinator is a supervisory role responsible for the training and development of Epic Development Specialists. Our Epic Development Coordinator will play a leading role in the successful execution of the organization’s student enrollment leads generated by Epic’s marketing campaigns and student database. Candidates should have exceptional skills in interpersonal relationships and a desire to build strong connections internally and externally. Successful candidates should also have the following experiences and characteristics: Have experience working as an Epic teacher Have an eagerness to learn and a growth mindset Hold exceptionally high standards for the quality of work and a strong desire to improve at every turn Have well-developed emotional intelligence and moral character Possess an ability to build strong relationships, thoughtfully navigate challenging situations, and get excellent results from others Have problem-solving and clear communication skills Have experience or business affinity Essential Duties and Responsibilities include the following. Other duties may be assigned. Main Duties / Responsibilities Key team member of the Strategy and Development department. Supervise, train, and develop Epic Development Specialists to perform their tasks and duties. Assist in prospective student recruitment efforts by contacting leads generated from our Marketing campaigns and student database. Contacting, advising and guiding caregivers and new students through the enrollment process. Responsible for assessing applications, handling documentation, collecting information, entering data, and providing customer service. Assess the eligibility of candidates for specific programs, make recommendations based on our offerings and maintain meticulous records. Make a difference in the lives of students from the comfort and convenience of their own home, while utilizing the latest in web-based curriculum and technology. Handling questions, issues and providing detailed information on requirements, processes, programs and policies Collecting information and qualifying candidates for programs, services or courses Ensuring that applications are completed correctly and that the required supporting materials have been provided Entering, updating and reviewing data and records Providing guidance and recommendations to applicants and prospective candidates. Corresponding with applicants and prospective candidates Processing enrollments Conducting information sessions Additional strategic and development duties and tasks assigned Education and/or Experience Bachelor’s Degree required Experience in the relevant field 1-2 years of customer service and/or sales and marketing experience preferred 1-2 years of administrative or enrollment experience preferred Qualifications Excellent written and oral communication skills; demonstrated ability to present effectively and persuasively Relationship-building and relationship management skills. Ability to learn quickly, work independently and to be effective in a fast-paced, dynamic, entrepreneurial environment. Must possess a professional and friendly attitude and be able to quickly develop a rapport with stakeholders over the phone and in person Strong attention to detail, dependability, and follow-through Resolve issues and conflict Language Skills Ability to read, analyze, and interpret internal communications. Ability to respond to common inquiries or complaints from families or members of the business community. Ability to communicate effectively with business relationships, students, families, and coworkers, both in person or in writing. Computer Skills To perform this job successfully, an individual should have computer proficiency in Windows, Microsoft Office, and Google Tools. Must have a high aptitude to learn new software as necessary for the business operations of the school. Certificates, Licenses, Registrations Current driver's license and valid car insurance Other Qualifications Must be able to pass a state-mandated background check after a conditional offer of employment is made Must have favorable employment references Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must have adequate speech to regularly engage families verbally. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The persoon in this position works remotely from their home. Meetings in public places and at Epic are also required.