Director of Relationship Management, Email

Job Description

As our Director of Relationship Management, Email, you'll be responsible for leading internal, cross functional conversations including the development of strategic channel plans, overseeing the execution of plans and program elements. There will be occasions to have external client facing conversations too.

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production and QC.

RESPONSIBILITIES:

• Need someone with a proven track record using service providers like Salesforce Marketing Cloud and/or Adobe Messenger
• Be a prepared, passionate subject matter expert (SME) regarding all things email channel
• Lead the business, from the highest level of strategic channel planning to the execution and implementation of those workflows
• Add value to the client's business, become an invaluable member/partner of the Enterprise client business team
• Be self-motivated to provide solutions in a positive and collaborative manner
• Look to develop client relationships at multiple levels
• Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team
• Service accounts directly and indirectly, updating and including the internal leadership teams when needed
• Write or direct the writing of execution plans, workflows, proposals
• Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
• Serve as escalation point for issues
• Coordinate project estimates internally and gain approvals
• Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary
• Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship
• Be service oriented and deliver flawlessly
• Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency

QUALIFICATIONS:

• BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience
• Have a minimum of 8 years of account coordination/ account management experience including at least 5 years of email campaign management
• Have superior time management and prioritization skills
• Be confident. Be self-motivated. Be a quick learner. Be assertive
• Be calm, cool and collected under pressure. Have strong interpersonal skills is key
• Be passionate about success for yourself and the client
• Have excellent verbal and written communication skills
• Be fearless of analytics and learning new systems
• Ability to manage multiple projects concurrently
• A team player who also works well independently, thinks creatively, solves problems, and takes initiative
• Passionate about marketing and technology
• Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
• Ability to work effectively within a team in a fast-paced environment

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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