What are the responsibilities and job description for the Help Desk (onsite) position at Equiliem?
We are looking for a highly motivated IT Help Desk Analyst to provide critical support as part of a dynamic Laboratory IT Service Team.
Responsibilities
Responsibilities
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer’s Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
- Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
- 2-5 years' experience in IT Help Desk roles
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities
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