Vice President, Operations

Our goal is to place individuals and families in permanent, stable housing and provide the needed tools and support to develop self-sufficiency. Equitable Social Solutions impacts lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

Vice president of operations is an experienced operations executive who has generated significant impact through the strategic and tactical direction. This position will direct and develop director-level department heads in achieving strategic objectives while maintaining and developing our HEART driven culture. Specifically, this position:

• Manages successful implementation of workforce services contracts assuring all contractual commitments are met or exceeded;
• Builds relationships with team members so operational goals are understood;
• Ensures staff have the tools and resources to align behavior to organizational outcomes with the goal of exceeding customer expectations;
• Must ensure compliance with federal, state, and local laws as well as Workforce Services policies and procedures;
• Responsible for maximization of project funding streams and operating within funding guidelines;
• Establishes and maintains positive working relationships with the funding source to optimize funding, customer satisfaction and community relations;
• Strategically participates in organizational growth by partnering with other leaders to identify target areas;

- Assures that all staff are trained and meet performance standards as outlined by the contract - Reports directly to the President of Workforce Services

• Oversee all aspects of workforce services contract agreements
• Drive operational excellence in performance, customer relations, financial management and human resources
• Develop, coach and supervise Regional and Project Directors
• Analyze, evaluate and implement processes to improve operational outcomes

- Build, maintain and enhance excellent funder relationships and respond to local priorities - Develop and maintain linkages to community resources to further program goals and enhance the success of job-seeking and employer customers

• Customer Satisfaction/ Develop and maintain a strong working relationship with the funding source
• Provide directs with training and development opportunities. Managing multiple business development initiatives and growth opportunities while simultaneously demonstrating a focus on follow-up, customer satisfaction and accountability
• Maintaining relationships with clients by providing support, information and guidance, and researching and recommending service solutions

- Maintains current data on market area, competitors, and marketing strategies - Participates in strategic planning and the analysis for acquiring new business in conjunction with the Workforce Services business plan.

• Participates in national, regional, and local programs as requested to promote professional growth and understanding of Workforce Services
• Participates in the quality and performance improvement process of all Workforce Services programs
• Promotes positive public relations with potential customers, as well as, business and community partners
• Position often requires heavy and extensive travel as based on business needs up to 75% of time
• Other duties as assigned

- Bachelor's Degree in Business, Marketing, Communication, or related area required - Master's Degree preferred

• Ten years' experience in building new and existing business using consultative skills and value proposition methodology
• A deep and broad professional network that aligns to our target client base
• Demonstrated track record in building new book of business, client relationship management, and evidence of closing deals and growing business
• Proven sales performance with a record of achievement and exceeding growth expectations
• Ability to communicate at all levels of the client organization
• Established performer with at least ten years of new client development and a minimum of five years of leadership experience with client delivery and client management, ideally some of which was within an organization that provides career services
• An expert in planning and change management

- Knowledgeable in both the theoretical and practical aspects of sales and business development - Ability build customer relationships and persuade clients to accept our services - Strong business acumen and attention to detail

- Proactive - anticipates and plans for problems before they arise

- Service Excellence - responsive, informs clients of process, pleasant to work with, educates and provides timely, accurate information

- Organized- manages time effectively, keeps tasks appropriately prioritized

- Flexible - ability to change directions as needed for the good of the department or organization

- Critical Thinking - ability to think through issues and identify appropriate options

- Work Ethics - motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency

- Judgment - exercises discretion and due diligence when making decisions and recommendations

- Quality - is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism

- Presentation - can speak in front of people to deliver necessary material or messaging

• Ability to influence professionals of senior management level
• Solid sense of confidentiality and discretion
• Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
• Ability to work with remote teams with units in multiple locations
• Ability to handle multiple priorities
• Substantial business acumen in fast moving environment
• Ability to develop clear, actionable steps in support of an overall business strategy

- Interpersonal - can build effective, strong working relationships with current customers, new clients, colleagues, and management through trust, communication, and credibility

- Team - ability to work with others, serve others, help others, lead others, take directions from others in the interest of moving processes and programs forward to the desired outcome

- Emotional Intelligence - ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner

- Self-Awareness - ability to reflect, understand limitations, and seek appropriate assistance and guidance

• Ability to effectively negotiate and diplomatically manage conflict
• Strong experience in internal and external stakeholder engagement and communications, both written and verbal
• Ability to motivate and keep teams working effectively together
• Self-starter to implement and enforce process
• A dynamic leader with strong managerial and motivational skills

This is a remote position. We are seeking candiates within the continental US.

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.