Programs Support Specialist

POSITION SUMMARY:
The Program Support Specialist promotes the independence, stability, and health of clients of Equitas Health by providing administrative support for Housing Advocacy, Health Advocacy, HIV/STI Prevention, and Buckeye Regional Anti-Violence Organization staff.

SALARY RANGE: $31,100-$40,200

ESSENTIAL JOB FUNCTIONS:
The position is responsible for administrative office duties, data collection, spreadsheet management, quality assurance, utilization review, and support of the Programs department and sub-departments within the organization. Managing multiple tasks and prioritization are essential.

MAJOR AREAS OF RESPONSIBILITIES:

• Assist with program specific and general support, including but not limited to maintaining records and electronic databases, correspondence, scheduling, supply orders, data entry, and filing.
• Prepare a variety of written materials (e.g. correspondence, memos, fiscal and statistical reports, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
• Collect and maintain data related to supervision, training, grant writing, staffing, and quality improvement purposes. Uploading data into electronic portals such as ETO, HMIS, and PPL.
• Maintaining logs for licensed staff supervision and training hours. Creating reports to submit to funders and licensing boards.
• Uploading documents containing protected health information to ETO and EPIC software with sensitivity to HIPAA guidelines.
• Monthly review of program specific information on agency intranet and Equitas Health’s website for accuracy and upkeep as needed.
• Supply ordering for special events and projects. Tracking of invoices and purchase orders.
• Assist with client transportation assistance processes by tracking utilization of bus passes, gas cards, and Uber Health.
• Assist with preparation for funder audits and monitoring visits.

• Managing department meetings through scheduling, creating agendas, supporting guest speakers. Arranging location and physical space set ups and taking meeting notes when needed.
• Providing input and relevant feedback on policy and procedure development to Programs Operations leadership. Assist in writing standard operating procedures.
• Demonstrate unconditional positive regard to all Equitas Health clients, staff, and stakeholders. Conduct all aspects of job responsibilities with a focus on exceptional customer service.

• Continuously grow and develop cultural humility; exhibit an understanding, awareness, and respect for diversity.
• Return client, provider, and other stakeholder correspondence (phone, paper, electronic, fax, etc.) within 2 business days.
• Collaborate with others on the Program Support Specialist team on agency and department projects.
• Other duties as assigned.

EDUCATION/LICENSURE:

• Minimum of high school diploma or equivalent required.
• Strong written and verbal communication skills required.

Knowledge, Skills, Abilities and other Qualifications:

• Knowledge of HIPAA and Electronic Health Record systems preferred.
• Knowledge of housing, healthcare, and/or social work practices preferred.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender, non-binary or gender non-conforming community
• Proficiency in all Microsoft Office applications and other computer applications required
• Proficiency in social media platforms preferred.

• Reliable transportation, driver’s license and proof of auto insurance required.
• Regular and predictable attendance is required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment. EOE/AA

Salary : $31,100 - $40,200