One Stop Operator (816680)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

The One-Stop Operator serves as a liaison to the Local Board and system partners in support of the One-Stop Delivery System. The Operator role supports efforts of continual improvement in the provision of integrated services to job seekers and employers under the Workforce Innovation and Opportunity Act (WIOA).

* Observe, collect and report information on One-Stop System to support functional operations, report on performance to track overall system goals; system activities and outcomes (referrals, results, customer feedback, staff feedback) to the LWDB; and provide recommendations for improved outcomes.
* Familiarize and provide support for continuous improvement of partner responsibilities and contributions agreed upon in the system Memorandum of Understanding, to avoid duplication of services, partner referral, partner systems and practices, and streamline processes.
* Supports the LWDB in the development and implementation of strategies for operational and performance excellence. Support partnership and outreach development.
* Observe and collect data with the intent of identifying opportunities for continuous improvement.
* Maintain an online repository of one-stop system operations, activities, materials, and documents.
* Ensure the availability of all marketing and informational materials of one-stop system partner programs.
* Ensure the availability of all Labor Market Information, training information, and the coordination with other grant sources that support Workforce Development Board demand industries.
* Provide operational and logistical support for the delivery of services from the required One-Stop partners and service providers to ensure each partner contributes to the support from the One-Stop Center.
* Provide recommendations for professional development and service delivery innovations.
* Other duties as assigned

* Bachelor's degree from an accredited college/university in management, organizational development, project management, business administration, or similar field is required, or 5-years of equivalent experience.
* Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills.
* Familiarity with the communities being served, with knowledge and understanding of local needs and resources
* Demonstrated knowledge of labor market trends
* Demonstrated customer service skills
* Excellent written and verbal communication skills
* Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint)
* Valid Driver's License in good standing and proof of current automobile insurance required
Preferred:
* Project management experience is preferred, at least 2-years.
* Certified Associated of Project Management, (CAPM), Project Management Professional (PMP), Six-Sigma certification is preferred.

*** Bachelor's degree Or relevant experience desired***

-Work in partnership with the National Director of OneStop Operations and Regional Director on planning and overall day-to-day operations of partner coordination and new partnership development

-Responsible for overseeing the functional operations, of the One-Stop Career Center services and coordinating partner services including conducting partnership outreach and development

-Conducts continuous improvement evaluations to assess and respond to the workforce and economic development needs and expecations of local businesses and the community

-Develops and maintains effective relationships with local entities, businesses, and industry partners, educators and other community leaders that enhance service delivery.

-Manage the partner MOUs and understand each partner's program services and contributions to the workforce system.

-Develop and implement strategies for operational and performance excellence through analyzing collected data on customer flow, delivery of services, and operational success and areas of opportunities through continuous improvement efforts

-Ensure partner referrals are done in a real-time environment using the most efficient method of contact through electronic means and confirming by telephone calls

-Reporting to the WDB on operations, performance, and continuous improvement and best practice recommendations. Provides recommendations for professional development and service delivery innovations

-Ensures that One-Stop System performance is on target with overall system goals; reports System activities and outcomes (i.e., referrals, results, customer feedback, staff feedback, etc.) to the funder; provides recommendations for improved outcomes

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.