Field Services

Location: Remote - United States

As the tech firm that crafted the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining Ericsson, you are empowered to learn, lead and perform at your best, crafting the future of technology. This is a place where you're encouraged as your own perfectly outstanding self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

What you will do

• Perform dispatch functions for the Field Services organization as an extension of the National Dispatch Team (NDT)
• The NDT is the control center for all Field Operations activity and must ensure that the field forces are routed and loaded accurately to improve their utilization and efficiency.
• This also includes routing and managing field related work that is performed by contractors (3PP) working on behalf of Ericsson.
• Using the Supplier Management Resource Tool (SMRT), assign work, supervise progress, follow up on delays and ensure work is completed to agreed upon practices/standards.
• Manage end to end SMRT tickets creation
• Continuously analyzing workload verses available capacity, make decisions for needed adjustment as workload instruct
• Manage and approve multi million dollar operating expense (opex) funding
• Dispatch and assign SMRT tickets to field operations and 3PP; primarily focused on cranes and lifts
• Continuously supervise progress and update status changes to ensure they are in line with customer defined service level agreements (SLA) as it relates to 3PP and internal tower climbers
• Update status reports and highlight matters requiring critical issue
• Review 3PP metrics and ensure quality, performance and cost is best in class relative to their peers
• Lead multiple projects/tickets at one time and ensure delays and cost overruns are minimized
• Respond to executive stakeholder concerns and provide explanations as to what the issue is and come up with mitigation plans to eliminate future concerns
• Understands the field service practices linked RF equipment, tower climbing, tower structures, crane/lift applications, generators, HVAC systems, electrical and general compound maintenance
• Detailed review of work packages, scope of work and analysis of the close out package prior to approving the ticket for closure and payment
• Ability to read and understand contracts related to access, service agreements, traffic control, permitting and other material related to ensuring the assigned resources are tractable
• Serve as a domain guide on various forums related to industry standards for the management of a highly sophisticated communications network
• Work with customers and answer/address concerns and requests for status
• Understand and adhere to Ericsson Environmental Health and Safety processes for related field activities

This role reports to the Director of Project Operations

You will bring

• Prior work experience in the RF, construction and/or field services area
• Solid understanding of all Microsoft Office Suite programs (Excel, Word, Outlook and PowerPoint, etc.) Visio and pivot tables experience are a plus
• Ability to multi-task in a fast-paced environment
• Vendor management and Self-starter
• Superior time leadership skills with a sophisticated level of attention to detail
• Prioritization and organizational skills
• Very good understanding of financial and discernment
• Ability to work with limited direction and information
• Sophisticated ability to communicate both orally and written to all levels of the organization and with external customers

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and originality to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || United States : Texas : Plano