What are the responsibilities and job description for the ICT Program Director position at Ericsson?
About this opportunity
You will work with a highly skilled team in the Solution Area OSS service delivery, working across the domain, often leading or in support of broader 5GC engagements. We are working with the major telco operators and are involved in some of the most critical digital services programs in the company.
What you will do
- Play a valuable role in driving the OSS journey in service delivery.
- Support our MA/CU partners to support pre-sales, assemble solution proposals and deliver projects to our customers.
- Track our deployment, integration, delivery, and documentation of our DGS/OSS offerings.
- Drive best practice development and implementation in order to drive improvements such as cost savings, service optimization and delivery excellence.
You will bring
- At least 11 years’ experience in the Digital Services (including OSS) business in a customer-facing role with at least 8 years in service delivery as a program/project manager.
- Strong academic (Bachelors, ideally Masters) and professional qualifications (PMP or equivalent).
- Experience with different project management environments, including knowledge and experience of agile methodologies.
- Strong interpersonal communication and organizational skills; you should have experience with managing key internal and external stakeholders from technical teams to the executive suite.
- A keen focus on results, including financial, customer satisfaction and growth.
- Intimacy with Ericsson processes for solutioning (pre-sales) and delivery; be familiar with XPLM & ESAM and the tools being used such as Premium Proposal, JIRA, Erimatch, Navigator365 and Global Chronos.
- A growth mindset: Motivation and willingness to learn something new every day, and a desire to share your knowledge, experience and lessons learned to the wider Service Delivery community.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || United States : Texas : Plano || Canada : Quebec : Montreal
