Customer Service Representative

Job Overview: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless customer experience. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to problem-solve in a fast-paced environment.

Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, or face to face, in a timely and professional manner.
• Provide accurate information regarding products and pricing.
• Address and resolve customer issues, complaints, and concerns with empathy and efficiency.
• Order Processing:
• Assist customers with order placement, modifications, and cancellations.
• Ensure accurate and timely processing of customer orders and returns.
• Product Knowledge:
• Stay informed about product features, specifications, and updates to effectively assist customers.
• Provide product recommendations and educate customers on the benefits of our offerings.

Qualifications:

• High school diploma or equivalent
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

Attributes:

• Customer-focused mindset with a passion for delivering exceptional service.
• Empathy and patience in dealing with customer inquiries and concerns.
• Team player with the ability to collaborate effectively with colleagues.
• Adaptability to evolving processes and technologies.

Benefits:

• Competitive salary
• Simple IRA with company match
• Vacation time
• Sick pay

If you are a motivated individual who thrives in a customer-centric role, we invite you to apply for the position of Customer Service Representative and contribute to our commitment to excellence in customer satisfaction.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person