What are the responsibilities and job description for the Customer Concierge position at Ernst Auto Group?
For 61 years Ernst Auto Group has been providing top shelf customer service to customers and team members. As we continue to grow and move into the future of automotive sales and service we are looking to add a new position to the group. We are looking for a positive upbeat concierge to meet and work directly with our amazing service customers. If you love talking to people and would like to start a new career path where your voice can be heard, we would love to speak with you.
Customer Concierge Position Summary
- Greet customers as they enter the dealership
- Provide information to customers about the vehicle's they are having serviced
- Set appointments to have customer vehicles appraised
- Manage a small fleet of rental vehicles
- Check in and out rental vehicles
- Communicate to service department customer wait times and needs
- Assist checking our customers
- Follow up with service and trade possibility customers
- Light administrative duties
- Monday through Friday position
Candidate Qualifications
- Outgoing personality, must enjoy speaking to people
- Great communication skills
- General computer knowledge
- Professional appearance
- 2 years front line customer service experience
- Proven track record of self motivation and management
- Must be able to multi task in this position
What we have to offer
- 61 years family owned stability
- Positive team environment
- Group insurance plans with employer contribution
- Company paid disability insurance
- Group life and disability plans
- Vision and dental plans
- PTO plans
- Employee purchase program for sales and service
- Clean and inviting facilities
If you are an outgoing person that loves the new and exciting, we would love to speak to you!
Job Type: Full-time
Work Location: Multiple Locations