What are the responsibilities and job description for the Help Desk Administrator - Entry Level position at ESP Legal?
Job Description
This is an Entry Level Opening for someone with 1-2 years of experience
Duties
The Help Desk Administrator will be a crucial part of the team, responsible for handling technical support for our customers by phone, web and email, working with staff to resolve critical issues for customers in a timely and professional manner.
- Provide excellent customer service to all customers and staff
- Answer all incoming Help Desk calls
- Managing support tickets using industry-standard PSA
- Provide Tier I technical support via phone, web, and email
- Diagnose, resolve and escalate critical technical issues to Tier II staff
- Assist with daily routines: Active Directory, Microsoft 365, backup, end-point security, RMM tools, cloud technologies
- Assist with client installations
- Assist with projects
- Prepare and maintain appropriate documentation
Education and Experience
- High school diploma or equivalent required
- 1 - 2 years working in an IT Help Desk environment
- The desire for and ability to learn new skills
- Ability to quickly assess customer complaints and escalate issues to a higher-level technician
- Ability to work independently and as a team is critical in this position
- Professional telephone and communication skills required
- Basic technical and troubleshooting knowledge of computers and networks
- Service-driven personality with strong customer service skills
- Comprehensive verbal and written communication skills
- Ability to efficiently manage multiple tasks without frequent supervision
- Ability to set priorities and solve problems
- Have solid Windows and Macintosh OS experience, both as a user and as a technician
- Experience with maintaining and troubleshooting domain environments is strongly preferred
- Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
- Knowledge of Windows Server, Microsoft 365, and Microsoft Active Directory preferred
- Experience with trouble ticketing systems, and remote management tools preferred
Salary : $38,000 - $41,000
Supplies Administrator - Entry Level
IMAGE 2000 -
Valencia, CA
Help Desk Technician
JANUS et Cie -
Santa Fe, CA
IT Help Desk Technician
SKIMS -
Los Angeles, CA