Field Technician

A fully qualified technician, the Field Technician applies a working knowledge of computer science & electronics accompanied with technical concepts, practices and procedures to a wide variety of assignments. The incumbent generally is a member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware, software, equipment problems with general oversight on more complex assignments.

Essential Job Duties

• Maintain Ticket Vending Machines & Ticket Operator Machines on a Monthly & Quarterly basis or as needed to include.

1. Cleanliness of interior & exterior Ticket Vending Machines (TVMs), Ticket Operator Machines (TOM).

2. Detect & Resolve Component wear & tear.

• Provide quick response to Work Orders sent via Work Order Management System.

• Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.

• Interface with Various IT departments to resolve software issues detected internal or external to TVMs/TOMs.

• Assist in training new hires.

• Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.

• Communicate regularly with Customer Care Department to resolve Work Order Issues and/or report new issues via company assigned mobile phone.

• Uses standard hand tools and technical manuals.

• May be floating or stationary.

General Requirements:

• Flexible schedule

• Ability to work nights, Week-ends &/or Holidays.

• Must be a Team Player.

Education & Experience:

• High School Diploma

• Electronics experience required

• Military or Technical training or equivalent work experience in the Field of Computer Science and electronics.

Work Schedule: Mon-Fri 10:30am-7pm, 1 weekend a month, 8 hours each day-OT

Note that this is a Temp-to-Hire position.

About ESP Services:

ESP Services (est. 2002) is the leading services company providing installation and maintenance to all Fare Collection Equipment Manufacturers and Transit Focused Electronics in North America. Our primary goal for manufacturers is to provide a labor force that is trained with skills specific to the industry requirements and equipment. Our experience and knowledge of Mass Transit operational requirements and equipment provide foresight into the logistical and project planning requirements necessary for successful installation activities.

ESP Services currently has 135 employees over forty-five states and Canada. As well as being DBE/MBE certified in forty-eight states. We specialize in public sector transit integration projects. We implement and deliver vendor neutral hardware/software and services solutions based on the specific requirement for the transit authority and our technology partners.

ESP has a long-standing workforce solutions practice focused on resourcing for our internal projects related to ongoing installation and maintenance of transit projects. ESP Services also has additional core placement/workforce solutions competency as a service in all facets of information technology, engineering, and business support domains. We have built a robust framework and delivery model to engage resources and employees across the country.

ESP Services in an Equal Opportunity Employer.