Training Manager

Company overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

Position Title: Training Manager

Job Summary

Responsibilities:

1. Develop, plan and establish trainings for the Health Home Program to enhance knowledge and skills of HH workforce,

2. Manage and track of training compliance and education materials for the Health Home Program within internal/external platforms.

3. Establish and monitor strategic plan and oversight (i.e. coaching, high-level framework on training content) and education needs for Health Home Care Coordinators, Supervisors and other related staff

4. Ensuring the accuracy, delivery and compliance of trainings based on Health Home and internal agency expectations.

5. Assess staff learning needs, identify gaps and evaluate the quality and effectiveness of the training program model.

6. Implement necessary changes in trainings and development to maximize productivity, effectiveness and efficiency of staff

7. Coordinate and maintain updates on training modules, job aids, and support materials to be utilized by staff as needed.

8. Identify appropriate training and learning delivery methods including but not limited to in-person remote sessions, workshops, webcasts, PDFs, video, job aids, etc.

9. Coordinate with staff across the Health Home Program departments (i.e. Care Coordination, HARP, Administration, Quality and Enrollment), lead Health Homes, and contracted partners to anticipate and plan for future training and learning needs.

10. Conduct and/or assess pre/post evaluations of trainings and distributed materials to identify improvements and improve effectiveness of future training efforts

11. Identify and track appropriate metrics related to training efforts and produce needed reports

12. Conducting related duties as assigned

Training Facilitation / Implementation

1. Plan, organize, and coordinate workforce development training programs

2. Facilitate workshops, virtual webinars, and instructor-led programs

3. Conduct Train-the-Trainer sessions

Onboarding / New Staff Orientation

1. Support the planning, organization, coordination, implementation of the agency’s new employee orientation

Instructional Design

1. Lead and design the development of enterprise-wide programs, cross-functional educational solutions.

2. Research and model best practices in instructional design and program management in order to deliver innovative, effective and best-in-class training and communications solutions for clients.

3. Promote E-learning management system (LMS) utilization across all education groups to drive greater system adoption and utilization.

E-Learning Administration

1. Collaborate in the e-learning focused instructional design in the development and implementation of training and educational materials.

2. Participate in the development of training sessions to support the agency’s mission and other educational initiatives relevant.

Miscellaneous/Other

1. Attend regularly scheduled agency and department meetings

2. Continuously analyze work processes and make suggestions for improvement

3. Other functions, as necessary and as assigned by direct supervisor/director

Qualifications:

1. At least 3 years of experience as high-level training manager with specific experience in care management, population health , quality/compliance customer service trainings.

2. Expertise in methods and principles for designing programs to teach, train and instruct both groups and individuals, including the means of assessing the effects of training

3. Experience in or knowledge of Human resource management, including principles behind recruitment, selection, labor relations, negotiation, training and personnel information systems.

4. Strong customer and personal service skills, including customer (or employer) needs assessment, evaluation of satisfaction and ensuring quality standards of service.

Job Type: Full-time

Pay: From $1.00 per hour

Schedule:

• Monday to Friday

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location