What are the responsibilities and job description for the Telecommunications Operator (Remote) position at Essentia Health?
Job Description:
Job Profile Summary Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service. Answers and appropriately routes incoming phone calls, among other duties specified by management. Work Experience: 2 years of customer service experience Working PC Knowledge (basic Windows Operating System)
Education Qualifications:
No educational requirements
Licensure/Certification Qualifications:
No certification/licensure required.
FTE
0.6
0.6
Shift Rotation
Day/Eve Rotation (United States of America)
Day/Eve Rotation (United States of America)
Shift Start Time
Varied
Varied
Shift End Time
Varied
Varied
Weekends
Every other
Every other
Holidays
Yes
UnionYes
DC USWA Main & Neighborhoods (DCUMN)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
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