What are the responsibilities and job description for the Store manager position at EssilorLuxottica?
Requisition ID : 847268
Store # : 00M213 FE Wellington
Position : Full-Time
Total Rewards :
At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients.
Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction.
We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.
When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company.
Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.
Known around the globe for innovation, passion for vision care, cutting-edge technology, and iconic brands, we’re part of the premier company in eyewear.
GENERAL FUNCTION
The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region / company, and lastly seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES
- Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
- Provides effective on-the-job training and guidance to team members making use of Company provided programs.
- Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
- Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
- Drive profitable personal sales, modeling the way and fostering a retail selling culture.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to Exceed on all targets set.
- Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
- Executes and on-boards staffing to guidelines.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
- Leads Doctor of Optometry partnership and co-planning.
- Adheres to company policies and procedures regarding loss prevention.
- Prepares and executes physical inventory per company guidelines.
- Executes guidelines Inventory Management System and Order tracker as a part of global POS.
- Maximize Optometric partnerships through participation and involvement in the following : Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4 years management / supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and / or ABO Certification in non-licensed states
- Previous experience in customer service and retail
Last updated : 2024-05-21
