What are the responsibilities and job description for the Customer Support position at eTeam Inc?
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About the company
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Job Title: Customer Support
Job Location: Richmond, VA 23224 Onsite
Job Duration: 12 Months
Work Week: Mon to Sun 12 am to 12 pm (flexible timings)
Pay : $15/hr - $16/hr
Description
The Administrative Assistant (CSR) provides general administrative support in a fast-paced office environment. The candidate should have an understanding of general office procedures, have the ability to communicate effectively, problem solve and provide general administrative support.
Job Duties - Some Examples of the job duties may include:
- This position may plan and schedule meetings, answer phone calls and handles walk-in inquiries.
- May coordinate travel arrangements, arrange related details for events and/or meetings.
- May maintains calendars, type and proof documents produced by others.
- May have to create, maintain and collect data for standard reports charts, graphs, spreadsheet and databases. May be responsible for answering and routing phone calls, taking messages, and responding to inquiries;
- May have to greet visitors; request and provide routine information.
- May have place orders for office supplies and equipment.
- May be responsible for submitting helpdesk tickets for repairs and technical support.
- May have to monitor and update inventory, budget and account records.
- May be exposed to confidential information and handle confidential matters.
- May provide support to individual managers or at a departmental level.
- May resolve routine problems and communications where the response is based on existing procedures; refers more complex problems.
- May assists in event planning with department-wide scope.
- Must perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, computer keyboarding, filing, and calculating.
Job Requirements
- High School Education or equivalent preferred.
- Basic Microsoft Office Suite skills required including Word, Excel, PowerPoint and Outlook preferred.
- Knowledgeable with using computer applications involving word processing, data entry, and internet search software relevant to the position preferred.
- Working knowledge with office administrative practices and procedures required.
- Good verbal and written communication and interpersonal skills required.
- Sufficient ability to communicate through sight, hearing, and/or otherwise, to perform assigned tasks and maintain proper job safety conditions preferred.
- Must work cooperatively in a diverse work environment required.
- Perform other functions that may be assigned.
Additional Job Details: The position answers customer inquiries and process paperwork. Review Invoices. Perform data entry functions. Work w/ Central Dispatch to assist w/ loading schedules. Various Hours and Shifts Avail.
Job Types: Full-time, Contract
Salary: $15.00 - $16.00 per hour
Schedule:
- 10 hour shift
Ability to commute/relocate:
- Richmond, VA 23224: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
