What are the responsibilities and job description for the Service Center Coordinator position at eTeam?
Job Title: Service Center Coordinator
Location: Universal City, CA 91608
Duration: 04 Months
Responsibilities
Job Description:
Location: Universal City, CA 91608
Duration: 04 Months
Responsibilities
Job Description:
- Operate the Facilities Ops & Eng service center responding to customer requests from phone, IWMS and email requests.
- Triage work requests and assign crew(s) to work orders
- Use the IWMS for Work Order creation, assignment, status and reporting information.
- Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
- Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to client's customers and within the department.
- Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
- Assists Customers with how to enter requests in the IWMS customer portal and mobile app
- Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
- Support Facilities Ops & Eng with work management reporting
- Support the IWMS configuration for team members, creating views specifics to trades and work teams
- Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.
- High school diploma or equivalent
- Minimum 2 years clerical and/or business administration experience
- Minimum 3 years facilities maintenance help desk experience
- Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.
- Experience and knowledge of enterprise business systems, and integrated workplace management systems.
- Proficient in Microsoft Office (Outlook, Word, & Excel)
Salary : $14 - $25
