Remote CSR

Job Title: Remote Customer Service Representative at etectRx

Company Overview:

etectRx is a cutting-edge digital healthcare company that strives to revolutionize the way patients and healthcare providers interact through the use of innovative technology. Our primary focus is on developing smart, connected devices that empower patients to manage their health more effectively and efficiently. As a rapidly growing company, we are seeking a passionate and driven individual to join our team as a Remote Customer Service Representative.

Position Overview:

As a Remote Customer Service Representative at etectRx, you will be responsible for providing world-class customer support and assistance to our clients. You will play an integral role in maintaining our brand image and ensuring customer satisfaction through prompt and effective resolution of inquiries and concerns. You must be highly motivated, proactive, and have excellent communication skills to excel in this role.

Key Responsibilities:

• Deliver outstanding customer service to our U.S. clientele
• Manage inquiries through various channels while maintaining a high level of professionalism
• Become well-versed in our range of products and brand partnerships
• Produce quotes, sometimes complex and high value, and manage through to completion
• Build professional relationships with key returning customers and trade account holders
• Collaborate with colleagues to ensure a seamless customer experience
  
  

Your Skills and Experience:

• A ‘people person’ with the ability to build rapport and trust with customers
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proactive, with good judgment and problem-solving abilities
• Ability to multitask and adapt quickly in a busy environment
  
  

We offer a competitive pay package that includes:

• Paid overtime and a biannual bonus of up to 10%
• 25 Days Paid Time (Off)
• 401k matched contributions
• Medical, dental, vision and life and disability insurance coverage
• Generous employee discounts
  
  

Above all, we strive to create a rewarding team environment where employees are valued, and their contributions are recognized.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home
  
  

Shift:

• 8 hour shift
• Day shift
  
  

Powered by JazzHR

ABkoNdUqYc