Customer Support Weekend Supervisor

Description

As Weekend Supervisor you would lead the Customer Support team on our weekends from our Raleigh, North Carolina headquarters. This role will require you to work two consecutive full day weekend shifts: Saturday 9am to 8pm and Sundays 12pm to 8pm with the ability to flex your remaining hours between other days during the week – of your choice. This position offers flexible scheduling, fun atmosphere and culture, and advancement opportunities within the organization. To be successful in this role, you should be an excellent communicator who's able to balance multiple tasks at a single time while overseeing on-site staff.

Job Responsibilities

• Manage internal communications channels and advise staff accordingly.
• Provide professional and prompt service to Etix support staff as a Leader
• Assign duties and arrange skills for all employees scheduled
• Handle escalated customer service issues and complaints
• Fulfill ticket orders and process ticket sales via phone
• Occasional administrative support including but not limited to data entry, filing and heavy lifting (30lbs.)
• This position requires heavy computer and phone work. Does not require travel.

Job Requirements

• Availability to work in-office 9am-8pm EST Saturdays 12pm-8pm Sundays
• Excellent written and verbal communication skills
• 1-2 years experience previous call center experience.
• The ability to exercise judgment and discretion in day-to-day operations
• The ability to learn quickly, adapt and prioritize in fast-paced environments
• Reliable transportation to and from working location
• The ability to develop and maintain positive working relationships with coworkers and clients
• Familiarity with Microsoft Office and GSuite (Gmail, google docs, google sheets, google drive)
• Fluency in English and Spanish preferred, but not required
• Some high school education required

About Us

Founded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to over 4,100 venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.

Benefits

• Healthcare: Etix offers competitive medical, dental, and vision coverage options through United Healthcare for Etix team members and their eligible family members, including domestic partners.
• Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings.
• Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).
• Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling. 
• Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays.
• Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family.
• Work Attire Program: Etix offers an everyday casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members.

Other Information

• No sponsorship or H1B situations can be accommodated
• Relocation is not available for this position

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law. 

Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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