What are the responsibilities and job description for the Customer Service Reship/Support position at etrailer.com?
Customer Service Reship/Support
Starting Rate: $17.50
Do you enjoy talking about the great outdoors- camping, cars and trucks? How about helping create memories that will last a lifetime? etrailer is committed to hiring, maintaining, and continuing to develop the best in the industry. At etrailer, we are committed to making sure employees have the education, tools, and career path to be successful. In keeping with an evolving industry, etrailer.com is proud to share that we are continuing to raise the bar in key roles to stay current and continue to exceed industry expectations.
etrailer.com is the US's leading online retailer of trailer, towing, and RV accessories. We're not an ordinary ecommerce retailer. At etrailer.com, you'll find an entire company dedicated to helping customers find the best possible solutions for their needs. Our team of 500 people creatively work together to ensure that each person who visits our website has the most personalized shopping experience on the web. As a part of this team, you'll dig deep to understand the problems our customers are trying to solve and how etrailer.com can connect them to the best possible solutions.
We value our teammates and are pleased to offer:
- Full-time (40hrs per week, overtime is available)
- Paid holidays, paid vacation, 401K matching, medical, vision, dental, etc.
- Located in Wentzville, MO
- Online training
- Ongoing training - we're lifelong learners here!
- Mentor program to ensure you successfully transition from training to customer interactions
- Fast-paced work environment
Purpose: Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers like neighbors. As a representative, you will create a personal customer experience at every step of the journey.
Responsibilities (include but are not limited to):
- Guide and process customer orders and inquiries in a fast-paced environment using world class technology.
- Limited customer communication via phone and email.
- Analyze customer problems and research to provide best possible solution.
- Create new invoices for missing, damaged, incorrect items to provide timely solutions to neighbors.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
- Teamwork amongst peers and management to grow and adapt new processes to ensure the best customer experience.
- Other duties as assigned.
Qualifications:
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
- Perform essential duties satisfactorily.
Critical (soft) skills:
- Ability to communicate with teammates to resolve issues together in a thoughtful manner.
- Enjoy collaborations with teammates and other company departments
Education / Experience:
- High School Diploma or GED required. Associate degree preferred.
- 2 years of relevant experience in customer service
- Having an interest in Outdoor activities is a plus
Salary : $18 - $0
