Manager Clinical (EHR) Systems

SUMMARY: Under the supervision of the Director of Information Systems., the Clinical Systems Manager will oversee the efficient operation and optimization of clinical systems, with a primary focus on Electronic Health Record (EHR) systems. This role involves coordinating with various stakeholders to ensure the smooth functioning of clinical information systems, providing technical support, and implementing best practices for system usage. The Clinical Systems Manager will play a pivotal role in enhancing the quality of patient care through effective management of clinical technology solutions.

ESSENTIAL DUTIES ANDRESPONSIBILITIES include the following. Other duties may be assigned.

• EHR System Oversight: Manage the day-to-day operation and maintenance of the Electronic Health Record (EHR) system, ensuring its reliability and availability to users.
• End User Support: Acts as primary contact for clinical application systems issues.
• Clinical System Governance and Intake, Facilitates the Clinical Governance Committee meetings.
• Stakeholder Coordination: Collaborate with clinical staff, IT professionals, Ballad EHR Support and vendors to identify system requirements, resolve issues, and implement system enhancements.
• User Training and Support: Provide training sessions and ongoing support to clinical staff on the efficient use of EHR systems, including troubleshooting and resolution of user inquiries.
• System Configuration and Customization: Customize EHR system settings and configurations to align with the organization's clinical workflows and requirements.
• Quality Improvement Initiatives: Lead initiatives to enhance the quality and usability of clinical systems, including the development of standardized workflows and documentation templates.
• Compliance and Security: Ensure that clinical systems comply with relevant regulations and standards, such as HIPAA, and implement security measures to safeguard patient information.
• Performance Monitoring and Reporting: Monitor system performance metrics and generate reports to assess system utilization, identify areas for improvement, and track key performance indicators.
• Vendor Management: Serve as the primary point of contact for EHR system vendors, managing vendor relationships, and coordinating software updates, patches, and enhancements.
• Project Management: Lead EHR and IT system implementation projects, including planning, resource allocation, timeline management, and stakeholder communication.
• Continuing Education: Stay updated on emerging trends and best practices in clinical informatics and healthcare technology, attending relevant conferences and training sessions as needed.
• Prioritization of Issues; Assigns and responds to help desk requests.

EDUCATION AND/OR EXPERIENCE: Bachelor’s degree preferred, preferably in Healthcare-related field or Computer Science, plus two–four years experience in related field. Experience in health information systems environment preferred. Knowledge and experience with electronic health record systems preferred. Experience with project management and system implementation preferred.

Apply online at etsuhealth.org/employment

EE/AA/M/F/Disability Vet ETSU Physicians participates in E-verify

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Health Information Systems: 4 years (Preferred)

Work Location: In person