Hospitality Guide

Eureka! is an expression of delight in finding, discovering or solving something and this exclamation of joy starts with you. Our values driven culture is full of passionate people serving those hungry to discover a local blend of America’s best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates. Our goal is to make others FEEL GOOD & FEEL ALIVE! If this sounds like you, keep reading!

Representing the brand at first point of contact, Hospitality Guide are a very important part of the Eureka! experience. Greet all guests with personal style, seat all guests in a professional and friendly manner, handle all incoming telephone calls in a courteous and helpful manner, maintain a clean entrance and Hospitality Guide area, and greet all potential guests walking by. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management.

• Outgoing personality

  Passion for the brand

  Positive Attitude

  Consistent attendance and punctuality

  Compliance with employee handbook and training manuals

  Guiding guests through our service model and how it works

  Ability to work successfully in a fast paced environment

  Genuine friendliness – greeting all guests and co-workers in such a way to make them feel welcome (i.e., a warm smile, saying hello and goodbye, thanking guests)

  Adhere to Eureka’s policies (i.e., dress code)

  Knowledge of all menu and bar items in order to respond accurately to guests’ inquiries

  Respond to guest questions accurately and in a friendly, enthusiastic tone

  Calculate and quote accurate wait times via the Yelp or One Dine app

  Sanitize all tables and chairs/booths prior to seating

  Seat all guests providing flatware and plateware

  Assist Service Champions in bussing tables using a tray

  Deliver food and beverages as needed

  Carry drinks to the table for guests being seated from the bar using a tray

  Maintain Greeter desk and surrounding area in an orderly fashion

  Efficiently Operate the POS system

  Execute proper food and drink placement at tables

  Polish and roll silverware

  Bus tables throughout the restaurant and set tables to Eureka! Standards

  Thank all departing guests and asking them to return

  Maintain cleanliness of our restrooms periodically

• At least 18 years of age
• TAM/ Alcohol Awareness Card
• Food Handler Safety Training Card

• Telephone

  Yelp waitlist and One Dine App iPad

  Point-of-sale System

  Assorted knives, scissors

  Coffee/Tea/Espresso Machines, if applicable

  Assorted china and flatware

  Tray to carry beverages

  QSR/Expo screen

  Pen and paper

  Sanitizing Bottle/Towel

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 25 pounds and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot and/or physically demanding.

This position is at-will. Hospitality Guides have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Eureka! has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with Eureka! This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.