What are the responsibilities and job description for the Technical Support/Sales position at Eurosoft Tech Inc?
JOB SUMMARY
We are looking for an experienced Technical Support/Sales Executive. Duties include to:
- Ensure client satisfaction by engaging with clients and assisting with fault-finding and break/fix at all levels of complexity. Assist with the installation of new hardware and software.
- Test installations and assist with fixing performance issues of installed software, escalating problems, where applicable;'
- Carry out routine server and network maintenance tasks, including setting up and maintaining back-up systems for desktops and file servers;
- Assist field personnel in providing remote and on-site customer support and services;
- Analyse issues and develop resolutions in a timely fashion;
- Supervise all product installation and the related repair and maintenance activities, when required;
- Attend educational workshops and training sessions to develop sufficient knowledge to conduct field support activities;
- Participate in industry events, conferences, meetings, etc, to develop business networking and references;
- Stay up-to-date on latest industry trends and developments.
To Qualify:-
- Relevant experience in a similar role required.
- A solid understanding of Technical knowledge and sales.
- Full (clean) Driving License.
- Excellent problem-solving skills;
- Excellent communication skills and the desire to succeed.
QUALIFICATIONS:
· Proven experience as an Technical Support and Sales
· Knowledge of Technical tools
· Proficiency in MS Office (MS Excel and MS Word, in particular)
· Excellent time management skills and the ability to prioritize work
· Strong multitasking, attention to detail and problem-solving skills
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to multi-task
· High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
· Driving license is essential
If this sounds like you then please submit your most recent CV!
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Life insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Administrative Executive: 3 years (Required)
Language:
- fluent English and Spanish (Required)
Work Location: In person
Salary : $20 - $22