sales associate

Job Description

More than a job, a mission When you support your organization through the generation of revenue, you are contributing to the mission of Goodwill.

We are more than just selling donations; we use the funds generated to provide employment services, digital skills training, guide programs, and a school for adult students to obtain their high school diplomas.

Mission Contribution: The Sales Associate will assist in the day-today mission-integrated store operations. It is the responsibility of the Cashier to ensure the efficient and cost-effective operation and stewardship of the Goodwill store to fund the development and placement of persons served.

Organizational Design: Under the leadership of the Store Manager, the Sales Associate is a member of the Donated Goods Retail Operations team and is tasked with the daily operations of the retail store. The Sales Associate is responsible for obtaining payment for merchandise by accurately itemizing and totaling customer purchases, keeping the store full and fresh of merchandise by processing, stocking and pulling, and excellent customer service. This position will also assist in the training and development of store team members, clients, and volunteers.

Essential Functions:

• Ability to use a computer-based register system.
• Must be able to perform basic financial calculations for cash handling and register balancing.
• Employees who are assigned a register are required to count their till before and after each scheduled shift and reconcile their till at the end of shift to ensure accurate drawer amounts.

· Provide excellent customer service by greeting customers and providing assistance with basic questions about store operations and/or merchandise.

• Ability to meet production standards for stemming, hanging, pricing, sorting, stocking, and pulling.
• Must ensure that all products are constantly being rotated.
• Sort donations according to company guidelines.
• Must be able to perform basic calculations to track donations, count production, and ability to price donated goods within Goodwill guidelines.
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures including the use of a pallet jack.
• Responsible for training and developing team members within the framework of Goodwill policies, procedures and job descriptions.

Duties and Responsibilities:

• Must have punctual and dependable attendance.
• Demonstrates professionalism at all times and presents a friendly, cooperative attitude to general public and associates at all times.
• Help load and unload store merchandise as needed.
• Assist in store security.
• Notify the Store Management team of low and overstocked items.
• Perform necessary janitorial work as needed.
• Adherence to all Goodwill policies and procedures regarding sales, exchanges, cash handling, and safety.
• Responsible for performing assigned duties within the framework of our Guiding Principles.
• Ensure customer and donor experience is positive.
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures including the use of a pallet jack.
• Ability to work a flexible schedule including nights and weekends.
• Perform other duties as assigned.

Minimum Qualifications:

· High school diploma or equivalent preferred.

· Ability to read, write and communicate in English.

· Must be able to pass skills and knowledge assessment testing.

· Pass drug test and criminal background check.

Physical Requirements/Work Environment: The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles and bedroom sets).

Working environment is indoors with occasional exposure to outside temperatures, and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

-Evansville Goodwill Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

-Evansville Goodwill Industries, Inc. and Goodwill Educates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

-This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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