What are the responsibilities and job description for the Call Center Agent position at Event Sense Group?
When clients partner with Event Sense to improve their brand perceptions, we commit to their strategy like their brand is our own. We approach our work with the client’s best interest in mind. We don’t claim that our work can change the world, but it can change minds and turn heads. Our aim is to build audiences and transform brands.
A Call Center Representative, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Job Type: Full-time
Pay: $43,000.00 per year
Responsibilities
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Required Experience:
High School Diploma or GED required; college degree preferredCustomer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
From: Event Sense Group
Benefits:
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Salary : $43,000