Office Manager

Position Title: Office Manager

Reports to: Practice Manager, Coordinates HR Business Partner

To Apply: Upload Cover Letter and Resume

When you join the team at Evergreen Family Health you will make an impact on the lives of many while collaborating with professionals who are driven to deliver the best in patient care. Alder Brook is a non-corporate Physician owned and operated Family Health clinic which operates under the umbrella of Evergreen Family Health Partners (EFHP).

Being a part of Evergreen means you will partner with the Clinical and Administrative teams to take the patient and employee experience to the next level. When you join the team, you will be part of a practice that is highly invested in its patients and people.

In addition, here is what is in it for you when you join us:

• Competitive pay – based on experience
• On-site parking
• Paid time off that promotes work life balance (accrual based)
• Dental and vision benefits
• Generous health insurance coverage with employer contribution
• SIMPLE retirement plan with 3% match
• Discounts given to staff seen at Evergreen Family Health
• Paid Holidays
• Discounted gym membership, short term/long term disability, and more

Position Overview:

The Office Manager of the Alder Brook clinic plays a crucial role in ensuring the smooth and efficient operation of the office and supporting the delivery of high-quality healthcare services to patients. This position combines administrative and managerial responsibilities to oversee the practice's daily operations. The Office Manager is responsible for coordinating administrative and clinical tasks, managing staff, and fostering a positive and welcoming environment for patients and employees.

Essential Job Functions:

• Administrative Management:
• Oversee the daily administrative and clinical operations of the primary care practice.
• Manage patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
• Maintain and update office policies and procedures as necessary.
• Handle and resolve patient complaints or concerns in a professional and timely manner.
• Staff Supervision and Training:
• Train, supervise, and evaluate office staff, including receptionists, medical assistants, and other administrative personnel.
• Provide guidance, support, and performance feedback to staff members.
• Coordinate staff schedules and ensure adequate coverage for all necessary tasks.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Regulatory Compliance:
• Stay up-to-date with relevant laws, regulations, and accreditation standards (e.g., HIPAA, OSHA).
• Ensure compliance with applicable regulations in all aspects of practice operations.
• Maintain accurate and complete documentation to support regulatory compliance.
• Patient Relations and Customer Service:
• Develop and maintain positive relationships with patients, providing exceptional customer service.
• Address patient inquiries, concerns, or complaints promptly and professionally.
• Collaborate with healthcare providers to ensure patients receive timely and appropriate care.
• Implement strategies to enhance patient satisfaction and engagement.
• Technology and Systems Management:
• Collaborate with IT to troubleshoot technical issues and ensure system functionality.
• Train staff in the effective use of technology systems and tools.

Qualifications:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred).
• Proven experience in office management or healthcare administration.
• Strong knowledge of healthcare operations, regulations, and compliance.
• Excellent organizational and multitasking skills.
• Exceptional interpersonal and communication skills.
• Proficiency in using practice management software and EHR systems, eClinicicalWorks experience a plus.
• Ability to lead, motivate, and manage a diverse team.
• Attention to detail and a commitment to maintaining confidentiality.
• Strong problem-solving and decision-making abilities.

We welcome and encourage applications from individuals of all backgrounds, including race, ethnicity, gender, sexual orientation, disability, and other underrepresented groups. At Evergreen Family Health, we believe that a diverse workforce brings valuable perspectives and insights, fostering innovation and creativity. We strive to create an inclusive and welcoming environment for all employees. If you require any accommodations during the application process, please let us know.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $47,900 - $60,700