We're searching for some really great people who enjoy customers as much as we do.
Named as Puget Sound Business Journal’s #1 Best Place to Work in the extra-large company category and listed in WA’s 100 Best Companies to Work For by Seattle Business Magazine, both in 2020. We are a certified Great Place to Work in 2020 and placed 3rd in the nation as a Best Workplace in Financial Services and Insurance in 2019.
Check out our rating at Great Place to Work
Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time.
Learn more about what our family of associates say about Evergreen on Glassdoor: Glassdoor
Discover what’s possible with Evergreen.
We're looking to add people who feel the same way we do about our customers, our associates and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a healthy salary, a comprehensive benefits package and have an attractive 401K plan with a company match to help you grow along with us!
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Job Summary: *
Responsible for the research, processing, and escalation of Escrow functions to include, Escrow Administration, Taxes, MI Insurance, and/or Loss Draft.
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Essential Duties and Responsibilities: *
- Process payments for taxes, insurance and PMI for loans with impounds
- Escalation/Exception - Handle escalated requests from internal and external customers
- Review and reconcile exception reports
- Monitors delinquent taxes and expired insurance policies for non-escrow loans
- Works with tax service vendor and force placed insurance carrier as needed
- Issues escrow analysis in accordance with state specific schedules
- Coordinate with the Cashiering and Finance departments for outgoing tax payments, incoming/outgoing wires, and returned/refunded tax payments and with the MI Claims departments for any MI refund/return issues
- Other duties as assigned
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Performance Expectations: *
- Perform all actions in accordance with the Mission, Vision, and Convictions of EHL.
- Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
- Seek Feedback: Host regular and timely communication with associates and Manager.
- Be willing to assume additional responsibilities/duties/projects as they arise.
- Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
- Perform all actions in accordance with policies and procedures of the company.
- Expected to meet productivity guidelines of the position.
- Effectively use software specific for the position and Microsoft office products.
- Work well with other members of the EHL team and be willing to fill in when needed.
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Specific Skills/ Knowledge/ Abilities Required for Position: *
- High School Diploma or GED.
- Must be proficient in Microsoft Office suite.
- Minimum 1 year mortgage loan servicing experience, required.
- General knowledge of escrow analyses, taxes, insurance required
- Understanding shortages/overages within escrow and how to explain, preferred
- Experience with LPS/Black Knight/MSP loan servicing software, preferred.
- Strong organization and time management skills.
- Ability to work effectively under daily and monthly deadlines while maintaining a strong attention to detail.
- Strong problem solving, data collection, analysis and decision making skills.
- Must be comfortable working in a start-up dynamic environment.
- Exercise good judgment and strong character, motivated, hard working.
- Ability to work well with fellow associates, clients and vendors.
- Good communication skills. Neat, clean, healthy work habits.
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Physical Requirements: *
- Ability to work in a fast-paced, occasionally noisy environment.
- May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.
- Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
- Requires all forms of dexterity and mobility throughout the shift.
- Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
Evergreen is an equal opportunity employer and E-Verify employer.www.Evergreenhomeloans.com
Equal Housing Lender
©2022 Evergreen Home Loans and Evergreen are the trademarks or registered trademarks of Evergreen Moneysource Mortgage Company® NMLS ID 3182. Trade/service marks are the property of Evergreen Home Loans. All rights reserved. Licensed under: AZ Mortgage Banker 0910074; CA Licensed by Department of Financial Protection and Innovation under the CA Residential Mortgage Lending Act 4130291; CO Mortgage Company Registration; ID Mortgage Broker/Lender MBL-3134; MT Mortgage Lender License 3182, NV Mortgage Company License 4837; Licensed under the OR Consumer Finance Act ML-3213; TX Department of Savings and Mortgage Lending Company License; WA Consumer Loan Company CL-3182; WY Mortgage Lender/Broker 3467.
Job Type: Full-time