Help desk support

Position : Help Desk Support

location : Atlanta, GA

Duration : 5 Months

Job Description :

We are seeking applications for the role of Principal Consultant, GlobalScape Developer / Admin. The GlobalScape Developer will play a crucial role in designing, developing, and implementing integration solutions.

Additionally, this role involves providing support for the application platform and interfaces that are in production.

Responsibilities :

• Expertise in developing and supporting production interfaces.
• Administer Electronic File Transfer Program using GlobalScape.
• Ensure compliance to mitigate risks of outages or compromised data.
• Communicate ideas and information effectively via oral and written communication to diverse audiences.
• Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP.
• Create PowerShell Scripts for file transfers and utilities.
• Resolve technical problems effectively and efficiently by collaborating with internal functional teams, software development teams, and external vendors to identify root causes and solutions.
• Log service requests with vendors and coordinate diagnostics, requested actions, and testing with functional teams.
• Identify and implement system process improvements leveraging software, best practices, automation, innovation, and technology upgrades.
• Provide ad-hoc reporting as required by the business.
• Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.
• Lead or assist with day-to-day service delivery issues and processes as required.
• Work with project teams to understand the concepts and technical infrastructure of the to-be-implemented modules / functionalities and create / document operations procedures.
• Understanding of Agile development and DevOps.

Qualifications we seek in you :

Minimum Qualifications :

• BE / B Tech / MCA / B.Sc
• Excellent written and verbal communication skills.

Preferred Qualifications / Skills :

• Experience working on production tickets.
• GlobalScape Administration.
• Working knowledge of GlobalScape File Transfer tool.
• Experience with Incident Management, Problem Management, and other ITIL processes.

Last updated : 2024-03-23