Specialist EEM - Business Analyst

Title: Business Analyst - II (Experienced) (1037)
Location: Jersey City, NJ
Duration: 8 Months

The responsibilities of the Travel, Meetings, Card and Fleet Operations TMC&F Ops group include:

• Set up and sustain the governance of the global process, in support of Business Service Center BSC activities and supplier partners [for example Concur Tier 1 Support]
• Deliver efficiencies, compliance and control through standardization
• Drive transformation with common technology
• Develop and drive a set of SOPs, Work instructions, KPIs and SLAs in partnership with the BSCs and supplier partners to measure and monitor performance
• Continuously improve the process and its affiliated tools to adjust to evolving business needs
• Train, inform and educate the Client internal clients and stakeholders on the right way to follow the process
• Provide effective interactions with both suppliers externally and Client employees internally

Following the above requirements, the Specialist EEM will be responsible for the sustainment and improvement of the EEM process and sub-processes.

Qualifications:

• Remote position Technology requirements:
• Must know SAP Concur system (Expert User) & Comet...
• Three main skills: Tech skills - Advanced 3-5 years of SAP Concur (non-negotiable), functional user, clear communication, customer service/focused - onboarding a new system

What type of person works well in this role:

• Comfortable with ambiguity, someone with excellent organizational skills., Someone who can manage and coordinate different tasks. lots of engagement, independence, and accountability
  
  

Position Responsibilities:

• Process Stewardship Establishes credibility quickly through understanding of business issues and providing transactional support to employees working in the EEM space or using EEM services, including in the BSCs and supplier partners
• Understand the functionality, interfaces, and interdependencies of Clients' financial processes and systems; ensure the application of adequate internal controls Brings forward global transactional issues and deviations as needed and address process performance anomalies
• Monitor and improve the EEM process, sub-processes and related policies as needed and as the business evolves Monitor the Global EEM process performance against pre-defined EEM-related SOPs and performance metrics; assure root cause analysis of errors and non-compliant items are being performed and corrective actions are being implemented
• Supports business case development for any new system/ procedure to ensure that the organization makes decisions based on sound financial analysis
• Seeks to understand current and upcoming business needs within the BSCs with a continuous improvement mindset and proposes innovative solutions, agreed with the BSCs, adopted globally so the EEM function can operate in an efficient and cost-effective manner and achieve targeted budget savings
• Collaborate with other Process Stewards (like Master Data teams and other Finance or Procurement functions) to ensure continuity and alignment across global end-to-end processes Project Management Participates with other teams in Indirect Procurement and Operations (specifically the Global Corporate Card
• Program Administrator and the Global TMC&F Operations team) in joint projects defined to support a truly end to end process and to drive efficiencies and compliance at Client Partner effectively with all levels of the organization, drive results, proactively identify, and resolve problems, and make challenging decisions.
• Actively participates in project portfolio rationalization
• Oversee and take part into the implementation of projects which require experience and EEM technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner.  This includes the support needed in implementing new systems (COMET, roll out and enhancements of Comet from an EEM perspective) Compliance, Communication & Training Partner with Compliance and [insert name of Client audit group] to analyze EEM-related data and propose corrective actions whenever necessary
• Educate and support Client employees on the EEM process and tools. This may include ad hoc onsite trainings to employees on various EEM topics Ensure alignment with Client process policies and standards Education & Experience Bachelor’s degree in business, finance, computer science or equivalent
• At least 3 years of relevant work experience with a demonstrated record of customer focus, service-oriented mindset, and project delivery
• Business process domain knowledge, together with demonstrated skills in project implementation, process redesign, change management, and service management
• Ability to develop, articulate, and build support around a long-term vision and implement against milestones needed to drive realization of that vision
• Excellent verbal/written communication, collaboration, negotiation, influencing and decision-making skills
• A positive, engaging disposition with high personal integrity, credibility, and energy
• Demonstrated leadership in coordinating global cross-divisional matrixed projects and building effective cross-functional teams
• Proven record in assessing, leveraging, and implementing standard business processes enabled by common data and integrated global technology solutions
• Strong knowledge of business processes supported by transaction processing capabilities Ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned tasks with limited supervision
• Ability to work independently, capable of handling multiple projects and deadlines simultaneously
• Technical Skills and Other Requirements Fluency in English required Proficiency in PC skills (MS Excel, Word, PowerPoint) required
• Strong organizational skills required to coordinate and manage multiple projects
• Strong written and verbal skills enabling effective communication with various cultures
• Take initiative and be proactive in communication and effectively manage/prioritize business needs and relationships
• Ability to operate independently and remain focused through change or uncertainty
• Willingness to travel for meetings and projects (<10% of the time) Strong customer service and collaboration mind-set
• SAP experience required Concur experience required