Head of Operations for Fast-Growing Startup

IMPORTANT: You must reside in Massachusetts. We are looking to hire immediately and are conducting interviews all week. If you are not a serious applicant or do not meet the requirements within, please do not apply.

Who We Are

Everlong is a rapidly-growing digital health startup serving clients in all 50 states. Our dietitians provide nutrition counseling and work with a range of nutrition issues, such as weight management, emotional eating, chronic dieting, diabetes, high blood pressure, thyroid disorders, and more. We are committed to providing exceptional patient experiences and outcomes and strive to transform lives through high-quality care.

Head of Operations

We are seeking an experienced and extremely detail-oriented and organized Head of Operations to oversee daily activities. You will be responsible for all operations at Everlong and will report directly to the CEO and COO. This is a unique role in that you will lead the development of our operations, build out the team, and set the standard for processes, efficiency, and productivity for the future of our company. From the beginning, you will manage a team of 10, including a Customer Success Manager with whom you will work closely, and the size of your team will increase 3-5x. Experience in digital health, tech, healthcare, or a related field that is fast-moving and/or progressive is a plus.

What We’re Looking For

You must have an incredibly sharp business acumen and proven success in managing several areas of business, including operations, leadership, team development, customer experience, finance and budgeting, reports and KPIs, and most importantly, improving processes and systems. Equally significant, you must have an unmatched drive and passion to be the best, have high emotional intelligence, and handle growth at a fast pace. This position is for a full-time, 100%-remote Head of Operations. You must reside in Massachusetts.

Benefits:

• 2 weeks flexible PTO (allows you to take time off without using PTO)
• 1 week paid sick time
• 2 floating holidays
• 8 closed holidays
• Medical, dental, vision insurance
• Referral Incentive Program
• Team events

Responsibilities

• Manage all licensing and credentialing requirements for the entire team
• Develop the team, including screening candidates, interviewing, hiring, onboarding, training, and offboarding
• Execute 1:1s, team meetings, performance reviews, and disciplinary and corrective actions, as needed
• Collaborate with the Customer Success Manager to resolve customer issues and enhance the entire customer experience
• Collaborate with leadership to define and execute operational plans that support the company's long-term vision
• Foster a culture of continuous improvement, unparalleled quality, and accountability
• Identify areas for process improvement, and implement streamlined workflows to enhance productivity
• Develop and execute strategies to enhance product and service quality
• Identify potential risks and develop risk mitigation strategies to safeguard the company's operations
• Utilize data-driven insights and reports to assess operational performance and make informed decisions
• Prepare regular reports for leadership, highlighting key operational metrics and KPIs

Skills/Requirements

• Bachelor's degree or higher (does not need to be in operations or business)
• 4 years of proven experience in operations (experience in digital health, tech, healthcare, or a related field that is fast-moving and/or progressive is a plus)
• Strong leadership and interpersonal skills with a track record of effectively leading and developing high-performing teams of at least 5 personnel
• Excellent analytical and problem-solving abilities, with a keen attention to detail
• Unwavering confidence with an ability to manage and execute several things simultaneously
• Exceptional communication skills, both written and verbal
• Highly organized with a Type-A personality
• Tech-savvy and extremely creative

To be considered for this position, please be sure to submit a resume and answer the questions listed in the job posting.

A little advice: If you believe this role is a perfect fit and that you satisfy ALL of the requirements and responsibilities above, we, the founders, suggest that you take 5 minutes to answer the questions. Not many people will even read this, and fewer will bother applying.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Describe the biggest sacrifice you've ever experienced or had to make. Would you do it again?
• Assume you're accepted for this role. What do you guarantee we'll be saying about you 3 months in?
• This position is not for average operations managers. In fact, it's not for the bottom 75%. What makes you think you're better than them?
• This position requires that you reside in MA. Do you reside in MA?

Education:

• Bachelor's (Required)

Experience:

• operations: 4 years (Required)

Location:

• Lowell, MA (Required)

Work Location: Remote