Service supervisor

Essential Functions

• Supports Company Emergency Response Plan (ERP) events within and outside the state as required.
• Tracks goals and endures KPI targets assigned to the group are met.
• Effectively resolves customer inquiries and complaints.
• Respond & resolve any PUC complaints pertaining to Meter group.
• Track and manage the overtime budget.
• Supervises the ordering, installation, removal, and maintenance of electric meters.
• Supervises the daily collection order count and activity log / spreadsheet.
• Participates in projects related to Meter Reading, Collections and other associated activities and processes.
• Advises internal and external customers and contractors on metering and related technical matters.
• Ensures the accuracy, integrity, and security of all CSS information, customer and Company keys, customer payments, meters, and related measuring equipment.
• Works with local Foreman to effectively manage AMR routes and ensure timely customer bills.
• Works with local Foreman to effectively manage collection activity and account receivables.
• Works with local Foreman to provide guidance on personnel matters.
• Works with local Foreman to reduce estimated bills.
• Identifies training needs, develops, and coordinates training programs including safety, operational methods and procedures, progression, technical and customer related training.
• Conducts safety meetings and Field Safety Observations.
• Interprets Company policies, procedures, and practices.
• Administers the union contract.
• Reviews and approves employee payroll.
• Performs mid-year and year-end reviews.
• Facilitates Revenue Protection programs by initiating, coordinating and / or conducting energy diversion investigations, promptly identifying, and correcting improperly metered locations and providing accurate data for billing adjustments and legal actions.
• Manages and coordinates motor vehicle utilization, repair and maintenance for vehicles in their region.
• Positively & cooperatively contribute to team, peer-to-peer and leadership communication.
• Promote & support an inclusive work environment.

Qualifications

• Ability to deal effectively with employees, supervisors, customers, and cross functional teams.
• Ability to use or learn computer applications such as C2, CACS, OMS, ARCOS, Kubra, FCS, Fieldnet, and Powertrack. This listing is not all inclusive.
• Bachelor’s degree in engineering, science, technology, or equivalent experience
• Five (5) plus years of metering or related experience
• Demonstrated leadership, communication, and interpersonal skills.
• Motor Vehicle Operator’s License required. Proven Safe driving record required.

Compensation and Benefits :

Eversource offers a competitive total rewards program. The annual salary range for this position is $108,000 - $120,000 plus incentive.

Salary is commensurate with your experience. Check out the career site for an overview of benefits.

custajd

Worker Type : Regular

Regular

Number of Openings :

Last updated : 2024-05-20