What are the responsibilities and job description for the Contact Center Representative position at EVERSOURCE?
Check out this video and find out why our team loves to work here!
ENERGY BRINGS US TOGETHER
At Eversource, you'll be working for New England’s largest energy delivery company, serving more than 4 million electric and natural gas customers in Connecticut, Massachusetts, and New Hampshire. Our team of more than 9,000 dedicated, diverse, and engaged employees is passionate about providing a superior customer experience. We are committed to our communities, the environment, and each other. You’ll have a variety of opportunities to further your career, whether it’s in customer service, the skilled trades area or a corporate or technical group. Join us on this amazing journey to create a brighter future!
“Eversource Contact Centers offer a performance-based Work from Home Program in Windsor, CT and Manchester, NH for all CSRs.” Candidates must live and work within our service territory which includes CT, MA & NH.
As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence.
Our compensation starts at $22.11/hour, plus overtime, and an annual bonus based on company and individual performance. Because we are here for our customers when they need us, we offer a variety of shifts during day, night, overnight and weekend hours. While most of the shifts fall between 8:00am - 6:15pm Monday - Friday, we occasionally have evening, overnight and weekend shifts. These “after hours” schedules start at $27.88/hour. There are opportunities for overtime, especially during emergency restoration/weather events. We provide robust training and onboarding to ensure you are fully able to service our customer needs. Our training schedules are typically during the day, Monday-Friday.
We offer a competitive compensation and benefits package, a fast-paced environment and excellent working conditions in a 24/7 contact center. Some of our benefits include medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community and more! We also provide many opportunities for training and career advancement.
The Experience We’re Looking for from You:
- High school diploma or equivalent required.
- At least 1 year of previous experience helping customers in any capacity/line of work.
- Candidates with College degrees who do not have customer-related experience are encouraged to apply!
- The ability to speak Spanish is a plus.
- Must pass pre-employment skills testing and background check and drug screening
- Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
- Our contact centers are a 24/7 day a week operation. Representatives are expected to be on-call and work extended hours as well as mandatory overtime too support higher call volumes during times of inclement weather or other major events. Contact center representatives are front line employees – if the power is out or there is a major weather event affecting power, they are expected to be here to serve our customers. We are open holidays, for which you may sign up or be drafted to work during those times.
Worker Type:
RegularNumber of Openings:
6EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Vaccination Information:
Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
Salary : $22 - $28
