Job Posting for Customer Relationship Manager, Wireless at Everstream

Title: Customer Relationship Manager, Wireless

Location(s): Any Everstream Market

Position Summary:

The Customer Relationship Manager (CRM) position engages with National Wireless accounts to grow and retain the very profitable client base by building and preserving trusting relationships. The CRM is the principal liaison between Everstream and his/her assigned client base. They provide ongoing account support, project communication, pricing and order management in addition to identifying opportunities for growth. The CRM works closely with the National Wireless Sales Team as well as other Everstream teams to ensure each client’s needs are adequately and consistently addressed. A CRM should be analytical and strategic, identifying issues and communicating solutions to ensure maximum client satisfaction. From initial onboard meetings to quarterly business reviews, internal escalations, account dispute resolution and contract management focusing on increasing overall spend, the CRM sets and manages expectations to ensure maximum customer satisfaction. The CRM is a client advocate who engages with the client to understand and address their requests while maintaining Everstream core values.

Primary Responsibilities:

Manage top contracted National Wireless accounts
Client satisfactions and retention
Client profitability and churn reduction
Forecast revenue and realized rate
Technology Business Planning
Accounts Receivable (AR) Escalation
Quarterly Business Review with clients
Client communications
Coordinate with client account team in order to leverage resources as needed
Identify and propose additional products and services
Generate leads as referrals from client base

Requirements:

B.A. or B.S. degree or equivalent combination of relevant education and experience
Must be able to travel up to 30% or 7-10 days per month throughout the United States
Minimum of 5 years (three years preferred) of work experience in account management
Proven sales experience and client retention results.
Ability to multi-task and manage multiple priorities
Must be able to learn new concepts, applications and technologies quickly

Preferred Qualifications:

Ability to deal with changing priorities to complete tasks in a short period of time
Exceptional organizational and time management skills
Strong business development, negotiation, and influencing skills

Excellent written and verbal skills
The ability to effectively communicate complex technical issues to non-technical people
Solid commitment to sales and customer service with good initiative and follow-through

Benefits:

Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with an ample PTO package, company paid parking and numerous supplemental insurance options. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.

Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.

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Customer Relationship Manager, Wireless

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