Center Manager

About the Role

The Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.

A Day in the Life

Guest Experience

• Ensures the center exceeds guest’s expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results
• Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.

Sales Leadership

• Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Partners with Regional Center Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all Best Practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with Regional Center Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans, when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates, and executes SMART Action Plans in partnership with the Regional Center Manager to improve any results.

Talent Management

• Recruit, interview, select, hire and retain the most qualified candidate using the Companies Talent Filters as a guide.
• Retains a talent pool and all open positions are filled within 30 days.
• Coaches Associates for current and future possibilities.
• Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
• Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.
• Communicates effectively with the Manager, Associates, and peers, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management

• Ensures compliance to company standards per the Center Operations User Guide.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Company Loss Prevention guidelines.
• Minimizes loss by following company Loss Prevention policies and offering excellent guest service.
• Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.

What Sets You Apart

• Ability to work a flexible schedule to meet business needs.
• Proficient in Excel and Word
• Excellent written, verbal and presentation skills
• Excellent customer service and time management skills
• Leads and inspires by example, regularly encourages fact-based solutions, and celebrates the success of others.

Education and Experience

• Ability to climb, reach, bend, and lift 30 pounds frequently and 50 pounds occasionally.
• Ability to operate a POS system (experience with Zenoti is a plus)
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.
• Ability to communicate effectively through written and verbal interactions.
• Minimum of 1 year experience in a service or specialty store management role.

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.