Quality Management Specialist, WFD

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.  

Make more than a Living, Make a Difference

Our Benefits 

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance

Duties & Responsibilities

• Partner in the analysis of program quality and safety metrics to determine the need for QI intervention. These metrics include but are not limited to external QA, licensing and monitoring reports, internal QA reports and data on critical incidents, key performance indicators and other quality relevant measures to prepare reports, recommendations, and ensure compliance as required.
• Partner in the development and monitoring of QI initiatives providing subject matter expertise.
• Maintain project schedules, databases or other required tools that accurately and proactively document, track, evaluate and report assigned specialist or program tasks.
• Promote and advocate for improvements to the workforce system as related to the primary purpose of the Quality Management Plan 
• Contribute as a member of the Quality team to perform all functions, as necessary, through cross training and joint support to design and implement a quality management system that oversees sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign to respond to the requirements of the Quality Management Plan.
• Provide accurate, professional representation of workforce development to community groups, including speaking engagements and other public relation functions, as designated.
• Monitor usage of automated tracking systems, analyze outcome data, and prepare reports.
• As assigned may perform the duties below:
  • Review of program files.
  • Monitoring of state systems.
  • Data Validation and reporting.
  • Scheduling of staff within career centers.
  • Monthly monitoring review checklists.

Qualifications

• Bachelor's degree from an accredited College or University or a combination of education and experience
• 3 years of workforce development experience required. Previous QA experience is preferred.
• Possess knowledge of statutes, contract terms and Quality Management standards including data analytics process.   Ability to learn and utilize other software programs (such as FSFN and CoBRIS).
• Must have an appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. 

About Our Workforce Programs:

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers.  Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities.  We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location:

Eckerd Connects | Workforce Development

2125 State Street | New Albany, IN  47150

Connect with Us Video: https://www.youtube.com/watch?v=H0Qtn-KpLpc&t=2s 

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/workforce-development/

Copy & paste the link into your browser for more program information:  https://eckerd.org/jobs-training/one-stop-centers/

Eckerd Youth Alternatives, Inc. ("Eckerd Connects") considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability, or status as a protected veteran.  

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

 *CB