Truck Service Manager

Leverage your heavy truck service management experience to lead and grow a new division in a leading truck service organization!

Elevate your income and status in this rare opportunity at a brand-new facility for one of the top truck dealerships in the Mid Atlantic. Lead the service department for an organization that boasts 40% market share and is a Top 20 Freightliner dealer nationally.

Excel Truck Group is searching for a Heavy Truck Service Manager to join our Charlotte, NC team.

Apply here or email your resume to etgcharlotte@workrocket.com

Some of the benefits to you:

• Strong compensation – $125k – $150K plus based on experience and performance.
• Additional bonus incentives – Including monthly performance bonuses.
• Established Markets and product training – Excel is the #1 truck manufacturer in their market!
• Excellent benefits – Including multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays, mileage reimbursement and expense account.
• Comprehensive Training – You will receive hands-on and online product training, learning the market and working closely with the sales manager. You will learn everything you need to know about these heavy trucks to be successful in your role.
• Make a significant impact – By joining the team now, you will play a key role in establishing a foundation of service excellence.
• High market share – 40% of trucks out on the road are Freightliners, and when those trucks need parts, Excel has it! With this kind of high demand, you will always be busy and will financially benefit from the volume of business.
• Company growth and advancement – The organization has doubled in the last 3 years and continues to grow rapidly. Because of this growth, you can expect a long-term career here and potential for advancement into management down the road. Over half the managers were promoted from within.
• Veteran friendly – In the entire organization, over 20% of employees are former military!
• Positive environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and more.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

MAJOR DUTIES AND RESPONSIBILITIES:

• Manages our service team in every step maximizing the repair process for our customers. Develops a business plan and strategy for our market leveraging our Service Departments strengths that ensures the attainment of company sales goals and profitability.
• Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.
• Develops new and strengthens our existing customer relationships. As a primary point of contact for our dealership’s key Fleet customers.
• Maximizing the flow of repair orders within the Service department and effectively working closely with our Parts department to insure timely and efficient results.
• Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
• As our fleet customers’ needs evolve and opportunities develop, this role will coordinate communications with our management team.
• Lead by example and embrace our Elite Support principles and our Company’s commitment to Safety.
• Report to the General Manager regarding progress on issues that are identified, pending or resolved.
• Insure that our dealerships Technicians are properly trained and that necessary certifications are maintained and updated appropriately.
• Adheres to all company policies, procedures and business ethics codes.

About the company: The Excel Truck Group is a member of a family of Truck dealerships that support seven very distinct markets in South Carolina, North Carolina and Virginia. We are the supplier of choice for new and used truck sales, service, parts and lease or financing support.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.