What are the responsibilities and job description for the Level 2 Desktop Support Technician position at eXcell?
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a Level 2 Desktop Support Technician to join their team onsite in Stoughton, MA. This is a 3-month Contract opportunity. This role will be imaging systems with instructions and performing hardware repairs on laptops. The work hours for this position are 8:00am to 5:00pm, Monday to Friday.
Duties and Responsibilities:
Our client is currently seeking a Level 2 Desktop Support Technician to join their team onsite in Stoughton, MA. This is a 3-month Contract opportunity. This role will be imaging systems with instructions and performing hardware repairs on laptops. The work hours for this position are 8:00am to 5:00pm, Monday to Friday.
Duties and Responsibilities:
- Provide first / second level contact and problem resolution for customer issues
- Image, reimage laptops
- Provide phone support for software issues using remote control software
- Provide software support for customer inhouse developed medical software
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office 2010, another authorized desktop application
- Install, upgrade, support and troubleshoot for printers, computer hardware
- Perform general preventative maintenance tasks on computers, laptops, printers
- Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software
Skills and Qualifications:
- Minimum of 3 years of IT experience
- Highly desired to have Intune and Mac experience
- Broad experience of IT with basic understanding of Networks and Servers
- Windows 10, MS Office 365, Helpdesk ticketing systems, PC hardware installation and troubleshooting experience
- Proven analytical, troubleshooting, and problem-solving skills
- Ability to work in a project-based environment requiring flexibility and teamwork
- Proven ability to multi-task, effectively determine priorities and meet SLA's
- Excellent communication, relationship-building, and internal customer service skills
- Adaptable and flexible in a fast-changing industry and work environment
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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