E-ZPass NY Customer Service Center
Job Posting for E-ZPass NY Customer Service Center at Excelsior Engineering
We are looking for someone to fill in a customer service position who can support us in the following areas:
- E-ZPass NY Customer Service Center business rules and processes
- Conduent Vector database query support with extensive knowledge of Vector database and the ability to efficiently extract data meeting customer requests
- Diagnose/debug reconciliation issues between RTCS (roadside system) and the NYCSC with extensive knowledge of current Interface Control Document (ICD) and data flows between the systems
- Assist with DMV agreements
- Review SLA compliance based on familiarity with existing SLAs and update compliance documentation/reports
- Assist with collection agency invoicing
- Assist with tag purchases, projections, budgeting, and tag swap program
- Report on weekly and monthly CSC call center activity/statistics
- Analyze and provide guidance on various NYCSC reports and data as requested
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Income Estimation: $25,029 - $30,965
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Job openings at Excelsior Engineering
Excelsior Engineering
Elizabeth, NJ
Full Time
Excelsior Engineering
Manhattan, NY
Full Time
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