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About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.

With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.

With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members;

paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available.

We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring :

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members.

Individuals will be considered no matter their military rank or specialty.

• Candidate must be proficient in using the File Trail Records system.
• Work experience in a law firm Records Dept. a plus.
• Consistent attendance and punctuality
• Excellent written and verbal communication skills

Job Description

About the Role :

As a Records Technician, you will be responsible for organizing, maintaining, and managing records and documents for an organization.

Your role is crucial in ensuring that all records are accurately filed, easily accessible, and compliant with regulatory requirements.

You will play a key part in maintaining efficient record-keeping systems and providing support to various departments within the organization.

Essential Job Responsibilities :

• Organize and maintain physical and electronic records, files, and documents according to established procedures and guidelines.
• Ensure the accuracy, completeness, and confidentiality of all records and documents.
• Retrieve and distribute records and documents as requested by authorized personnel, ensuring timely and accurate delivery.
• Assist in developing and implementing record-keeping policies, procedures, and best practices to ensure compliance with regulatory requirements.
• Perform regular audits and quality checks on records and files to identify discrepancies, errors, or inconsistencies, and take corrective actions as needed.
• Assist in the digitization and conversion of paper records into electronic formats, ensuring proper indexing and storage.
• Provide training and support to staff on proper record-keeping practices, document management systems, and related software tools.
• Respond to inquiries from internal stakeholders and external parties regarding records and document requests, providing accurate and timely information.
• Collaborate with IT and other departments to troubleshoot issues related to document management systems and software.
• Maintain inventory of record-keeping supplies, such as filing cabinets, folders, labels, and storage boxes, and reorder supplies as needed.
• Stay updated on relevant laws, regulations, and industry standards related to record management and document retention, and ensure compliance with all applicable requirements.
• Assist in special projects or initiatives related to records management, such as records retention schedule development, archive management, or data migration projects.

Qualifications :

• High school diploma or equivalent required; Associate's or Bachelor's degree in library science, records management, information science, or a related field preferred, or an equivalent combination of education and relevant experience.
• Previous experience in records management, document control, or administrative support roles preferred.
• Knowledge of records management principles, practices, and standards, including file organization, indexing, retention, and disposition.
• Familiarity with electronic document management systems (EDMS), database software, and records management software tools.
• Strong attention to detail and accuracy, with the ability to maintain confidentiality and handle sensitive information.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills, with the ability to collaborate with colleagues and interact with stakeholders at all levels.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Ability to work independently with minimal supervision and demonstrate initiative and problem-solving skills.
• Flexibility and adaptability to changing priorities and requirements.

Pay Disclosure :

The pay rate for this position starts at $; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered.

• High level customer service skills.
• Candidate must be proficient in using the File Trail Records system.
• Work experience in a law firm Records Dept. a plus.
• Consistent attendance and punctuality
• Excellent written and verbal communication skills

EEO Statement :

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Last updated : 2024-07-16