What are the responsibilities and job description for the Desktop Support Specialist position at Expedite Solutions?
· Manage the daily operations of specified locations, covering software, hardware, backups, phone administration, and local area network.
· Deliver level I & II end-user support for software and hardware issues.
· Supervise the local area network's daily operations and perform Microsoft Windows operating systems installations and upgrades, along with standard business applications and peripherals.
· Address Desktop Virus and malware issues promptly.
· Ensure daily backup of all network files.
· Conduct service administration tasks for software and hardware products to uphold manufacturer warranties.
· Troubleshoot software and hardware issues through debugging, testing, and vendor coordination.
· Contribute to the purchasing of new computer equipment and peripherals for specified locations.
· Manage software and hardware inventory effectively.
Experience and Qualifications:
· Associate's degree (AA) or equivalent from a two-year college or technical school.
· Minimum of two to three years of related experience and/or training.
· Proficiency in ticketing systems, Office Suite, Microsoft Intune, Networking, and A/V.
· Certifications: A PC Technician; Network and Dell Hardware certification are advantageous.
Top 5 Must-have Skills:
· Recent corporate experience providing office technology support.
· Strong communication and presentation skills, adept at conveying information to executives, vendors, and customers.
· Experience with ticketing systems, delivering on-site Level I & II support.
· Proficiency in inventory tracking systems.
· Ability to oversee daily operations independently while collaborating with teams for technology support.
Top Nice-to-Have Skills:
· Network and Dell Hardware certification.
· Experience in executive level support.
Job Types: Full-time, Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Experience level:
- 6 years
- 7 years
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- • What is your desktop support experience, and how was support provided (On-site, Field, Remote)? Could you elaborate on the largest group of users you have supported in the last two years?
- How frequently have you collaborated with teams in the past six months? Could you share a recent collaborative experience resolving a technical issue?
- Please provide detailed insights into your experience with Troubleshooting and/or Administration of MS 365 products, including Microsoft Outlook 365
Education:
- Associate (Preferred)
Experience:
- Desktop support: 6 years (Preferred)
License/Certification:
- CompTIA A (Required)
- CompTIA Network (Preferred)
Ability to Commute:
- Glendale, CA 91205 (Required)
Ability to Relocate:
- Glendale, CA 91205: Relocate before starting work (Required)
Work Location: In person
Salary : $35 - $40
