What are the responsibilities and job description for the Help Desk Associate position at Expedite Solutions?
Title: Help Desk Associate
Location: CASAI300206 THE UPS STORE - PAYMENT AGENT TRANSACTION (RESALE) 6060 CORNERSTONE CT WEST SAN DIEGO CA 92121 United States
Duration: 6 Months Contract with possible to get extension
Timings: M-F 8:00am to 5 pm
Payrate: $23 /Hr on W2
· Handles more complex problems or malfunctions of systems application, hardware and software. Responsible for day to day operations of Help Desk and some analysis on call volume. Recognize, research, isolate and resolve information systems problems. Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up.
Job Types: Contract, Full-time
Salary: $22.00 - $23.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- QuickBooks: 1 year (Required)
- ticketing system: 1 year (Preferred)
Work Location: One location
