What are the responsibilities and job description for the Customs Brokerage Agent (Field Operation) position at Expeditors?
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description
Major Duties
- Ensure smooth and timely customs process flow, both/or Air and Ocean, Export and Import shipments.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Attend any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers).
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with customs officers.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- Escalation of problems to Management when necessary.
Qualifications
Qualifications
- Minimum 2 years or more of experience in similar position and/or industry.
- Fully understand customs brokerage processes, both/or Air and Ocean.
- Must have experience in field operations activities, both/or at Airport Terminal and Tanjung Priok.
- Having a PPJK license is an advantage.
- Have own transport, i.e. motorbike, for daily operations activities.
- This position will be work in the Field
Additional Information
- Applying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.
- Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.
- Application Closing: Apr. 30th, 2022
