What are the responsibilities and job description for the Director of Operations position at Experian?
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
Job Description
The primary responsibility of the Director of Operations is to strategize and execute on productivity and transformation initiatives within the Client Services team while driving and enhancing the usage of key performance indicators. This leader is a part of and a critical business partner to the Client Services leadership team and their staff. The successful candidate must be able to manage at all levels, from the executive suite to the floor and all layers in between. He/she must also be comfortable lending advice, influencing senior leaders, and giving direction at all levels while also taking ownership of a wide variety of projects and being able to roll up their sleeves to execute. Excellent verbal and written communication skills, a comprehensive knowledge and understanding of management and organizational principles and self-motivation are essential.
Roles & Responsibilities:
- Identify and execute projects to advance businesses strategic goals and objectives as an individual contributor or teammate
- Perform assessments/discoveries utilizing analytical skills to find productivity opportunities
- Perform sound analytical studies in a less than perfect environment to achieve expectations
- Develop, manage and lead continuous process improvement strategies and initiatives; and uphold organizational policies and standards.
- Design, improve and integrate process solutions for achieving operational excellence
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
- Build and maintain relationships with all department heads, external partners, and vendors to collaborate and make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
- Design and support rollout of new enablement tools to the organization, coordinate implementation, training, and maintenance of tools.
- Lead and support a variety of initiatives in areas such as analytics, CRM/enablement tools, communications, and presentations.
Qualifications
- 10 years of experience providing insights and analytics, preferably in B2B delivery or sales environment
- Advanced knowledge of Salesforce.com is a plus
- Knowledge of operations and delivery processes is preferred.
- Superior communication skills. Experience with presenting data to management.
- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian U.S. employees are required to pass a background check, including drug screen, and be fully vaccinated for COVID-19.
