Head of Delivery

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description

Head of Delivery is responsible for the quality of the solution throughout the full delivery lifecycle, providing an appropriate delivery capability and directive guidance such that the client requirements are satisfied in the delivered solution. 

Candidate Profile

We are looking for a visionary leader with a commercial mind-set and proven track record of operational leadership, P&L management and driving large scale implementation in a client centric environment.  Proven experience in effective strategy integration to create a holistic business that brings its data, technology, sales, analytics and service assets together to expand our reach as a major disruptor in the landscape.

Key Objectives of the role:

1.       Develop and build a delivery capability that is scalable, meets the current and future demands of the business.

• Ownership of DA P&L to deliver sustainable and reliable business results
• Manage and adapt the delivery organization structure as the business grows and changes.
• Ensure appropriate Skills & Education programs are in place and managed effectively·
• Manage utilisation forecasting and allocation of resource to projects to ensure successful delivery.
• Develop a resourcing and skills strategy that includes use of onshore and offshore capability, that covers the breadth of skills needed, and caters for a fluctuating demand.
• Fostering a culture of collaboration and engagement across a team who will be largely working at client sites
• Partner with local and Global colleagues to execute to client needs and deliver best practice
• Performance Monitoring and Management including recognition and retention or performance improvement programs.

2.       Pre-sales engagement

• Ensure estimation processes are refined and constantly adjusted to cater for lessons learnt
• Review and sign off on new business estimates.
• Validate pre-contracted delivery commitments & availability of resources to service demand.
• Provide subject matter expertise for customer interactions to underpin Sales achievement

3.       Project Initiation

• Work with PMO team to setup project for success, appointing Solution Owner and overseeing project kick-off.
• Ensure all key stakeholders have been identified and appropriately engaged, and relevant steering committees are in place.
• Agree stakeholder management plan and establish appropriate client relationships.
• Review proposed or identify potential Building Blocks
• Review project plans and assist with risk and issue identification and mitigation.
• Validate requirements, assumptions and Scope
• Recommend & confirm Delivery Approach
• Ensure best practice processes are in place including requirements traceability, test strategy, in line with DA Delivery Process.

4.       Analysis & Design

• Ensure workshops are progressing in line with scope and assumptions – track through project status reports / meetings.
• Ensure Design (HLD) are best practice driven and appropriate QA has been performed.
• Validate functionally and technically if HLD & LLD are being completed as per standards.
• Ensure PMO is tracking the sign-off of HLD & LLD through milestone approval process.
• Provide directive oversight and guidance as required to support their delivery team in overcoming issues or risks.Ensure any reusable content or building blocks are being harvested or considered for use on the project.

5.       Build  & Test

• Working with PMO, ensure appropriate tracking of build & test progress is in place to track progress (eg Jira burndown charts / earned value measurement)
• Provide consultative leadership to overcome any key issues or risks during build or testing.
• Ensure any material issues such as product defects or resource constraints are appropriately escalated and driven to resolution.

6.       Implementation

• Ensure appropriate QA and signoff has been performed before solution is implemented
• Manage any HR implications to support implementation, such as after hours working.
• Ensure the team has harvested reusable content for digital library, raise request for new Global or regional Building Blocks
• Support and validate internal and client readiness to go live

7.       Closure

• Ensure a comprehensive Project Review is conducted, and lessons learnt are properly captured.
• Address lessons learnt through implementation of tangible actions to overcome for future delivery.  

8.       People Management

• Drive all aspects of People leadership – developing staff, building a high performance culture, embracing “One Experian”, reviewing talent, planning for succession, minimizing undesirable attrition.
• Lead the execution of the DA delivery strategy, providing progress updates to key stakeholders in INDIA and APAC and lead and guide the team to deliver;
• Ensure workforce planning enables delivery of solutions to plan. 
• Build an environment to encourage innovation and continual improvement – in product ideas, go to market strategies and approaches
• Facilitate and drive performance management processes
• Champion a culture where the fair treatment of customers is at the heart of the Experian business.  Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers.  Through the adoption of a top down approach, demonstrate a culture where all of our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organisation.

Qualifications

Knowledge

• Knowledge of current and future market trends and how this applies to our products and services
• Demonstrable understanding of commercial activity within the business.
• Strong commercial insight and understanding of the industry
• Advanced negotiation, operation and sales skills
• Experienced in leading a business though different stages of a growth lifecycle
• Knowledge of and authority in the target industries

Experience

• Experience in a multinational senior management role and accountability for delivery / professional services organizations
• Broad experience of working within large, fast-paced, complex, matrix-based organizations
• Advanced operations experience
• Change orientated and confidence in ambiguity
• Experience of senior client contact/major account experience
• Background in software / financial services industry·
• Experience in a multi-site FTE environment is ideal
• Experience in building and galvanizing teams / organizations to deliver high performance
• Strong case studies of developing talent, succession and managing performance effectively

Additional Information

• Helping clients solve complex business problems makes your heart race
• Consulting is most likely in your DNA
• You enjoy working with senior management to set strategic direction
• You are great at defining objectives and approaches for critical assignments.