What are the responsibilities and job description for the Tier 1 Service Desk position at Experis?
Job Description
Our client is seeking a Tier 1 Service Desk Associate to join their team. The ideal candidate will have at least 1 year of help desk experience.
Location: Ballwin, MO / St. Louis, MO / Hybrid onsite Monday - Thursday
Pay Range: $40,000 - $49,000
Must be located within the U.S.
U.S. Citizens without any restrictions to the length of employment period.
No visa sponsorship is available currently.
You must be willing to work on W2.
Must Have:
An IT Service Desk Tech must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Essential Responsibilities
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -Manpower, Experis, Talent Solutions, and Jefferson Wells- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Location: Ballwin, MO / St. Louis, MO / Hybrid onsite Monday - Thursday
Pay Range: $40,000 - $49,000
Must be located within the U.S.
U.S. Citizens without any restrictions to the length of employment period.
No visa sponsorship is available currently.
You must be willing to work on W2.
Must Have:
- 1 Year of help desk experience.
- Experience in high call volume situations.
- Experience in Active Directly, Hardware Troubleshooting, and Password Resets
An IT Service Desk Tech must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Essential Responsibilities
- Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions (I.E. password resets, account issues, basic desktop inquiries, equipment requests, etc.)
- Determine the best solution based on the issue and details provided by internal customers
- Walk the internal customer through the problem-solving process
- Direct unresolved issues to the next level of support
- Provide accurate information on IT products or services
- Record events and problems and their resolution in call management system
- Follow-up and update internal customer status and information
- Pass on any feedback or suggestions and suggest possible improvements on procedures
- Good understanding of computer systems and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Ability to work weekends
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- High School Diploma or equivalent required. Bachelors Degree and/or 0-2 years of experience in like position preferred.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -Manpower, Experis, Talent Solutions, and Jefferson Wells- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $40,000 - $49,000
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