Customer Support - $19

A marine electronics store is looking to add to their customer support team! This is a full-time position (in house, not hybrid) with standard working hours. This is a non-supervisory position that receives (via phone, fax or e-mail) and processes orders for the product line. Position fulfills customer’s needs to ensure customer satisfaction.  Position provides customer service by phone, fax and/or e-mail in a professional, courteous manner to maintain open communication with customers for current and future business on a daily basis.

Pay: $19 - $20.50 DOE

Schedule: Monday - Friday, 8am - 5pm. Temp to Hire

Camas, WA

Hard Skills

• Customer service software knowledge (ASW & BC). Proficient with computers and other standard office technology.
• Product knowledge (highly desired)
• Analytical skills

Soft Skills

• Communication – expresses ideas effectively. Organizes & delivers information appropriately.  Actively listens.  Written communication must be able to use clear, concise, appropriate language.  Must be able to structure ideas clearly.
• Collaborative working – establish strong partnerships with fellow employees.  Able to promote inter departmental working & relationships.  Work to build strong channels of communication with other departments.
• Flexibility – The ability to adapt to whatever changes that happen without losing focus on goals & objectives.
• Sets & maintains high performance standards.  Pays close attention to detail, accuracy and completeness.

Essential Functions/Major Responsibilities:

• Talk with customers by phone concerning orders, returns, shipments and products.
• Receive and enter phone, fax and e-mail orders.
• Call customers when necessary to advise shipments delay and/or information necessary to process orders.
• Make changes to or cancel orders/backorders.
• Initiate tracers with carriers.
• Research, assemble and submit requests to make stock available.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Research and prepare quotes for dealers and government agencies.
• Respond to questions posed on the Furunousa.com web site or route to appropriate personnel for response.  This includes monitoring the incidents to ensure timely response to these questions.
• Solicit sales or make recommendations to dealers for new or existing products.
• Perform customer service and purchasing functions for Timezero and Mapmedia products.
• Due to nature of job duties, position requires employee at their work station, ready to answer phone calls by 8am.

Secondary Functions:

• Research & enter credits/re-bills in computer.
• Process freight refunds and claims for delayed shipments or damaged items received by dealer or end user.
• Maintain library of past desk top dealer books in customer service.
• Maintain file room library of old model service/operation manuals.
• Notify appropriate personnel of text changes/part # changes, low stock or other essential information in FUSA desktop book/web site, etc.
• Review and process sales order replan.
• Administer consignment program.

Associate Benefits

While working for Express, our associates can also become eligible for a variety of benefits*:

• Referral bonuses - $100 per employee referred after 80 hours worked.
• Medical plan
• Dental plan
• Vision/eyewear plan
• Prescription drug reimbursement
• Short-term disability
• Direct deposit
• Sick Pay
• 401(k) retirement savings plan
• Life insurance

*For more information about our benefits, visit  https://www.expresspros.com/Job-Seekers/Employee-Benefits/Default.aspx

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https://www.expresspros.com/VancouverWA/Job-Openings.aspx