What are the responsibilities and job description for the Assistant Studio Manager position at Express?
Overview
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence. We Inspire Self-Expression. – speaks to the role our brand can play in our customers' lives.
Today, we are reimagining our store experience, bringing forward a spirit of hospitality so everyone who walks through our doors feels welcome and leaves wanting to be a part of our styling community. Our store experience and the teams that bring it to life are vitally important to our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
Location: Newbury Street
Reporting to the Studio Manager, the Assistant Studio Manager position directly manages the Engagement Leaders, Stylists and Associate Stylists and is jointly responsible for ensuring consistently high-quality, transformative customer experiences by applying a hospitality mindset and delivering on the Express brand purpose (We Create Confidence. We Inspire Self-Expression.). Success as an Assistant Studio Manager will be determined by the aforementioned as well as Studio productivity and performance against key metrics.
Key Responsibilities
- Attract, hire, develop, inspire, and retain best-in-class talent
- Promote an inclusive Style Squad approach based on teamwork and shared objectives
- Foster a positive and uplifting work environment that generates a high level of morale
- Establish and nurture a ‘squad mentality’ and hospitality mindset by modeling, teaching and coaching the behaviors that bring these ideas to life
- Create and drive a culture of exceeding customer expectations through authentic engagement
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Set and achieve the highest standards in retail execution by focusing on all key operational targets
- Drive productivity and performance against key metrics
- Analyze business reporting and create action plans to drive sales and manage controllable expenses
- Optimize sales and operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other initiatives with a spirit of excellence
Essential Qualifications
- High school or equivalent education
- Three to five years of experience in a similar or relevant position
- Proven ability to drive sales results
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Proficient in use of retail technology such as iPads and registers
- Hospitality experience not required, but appreciated
Preferred Qualifications (skills and abilities)
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Strong customer service skills
- Proven leadership, supervisory and team development track record
- Ability to explain and model how excellent customer experiences are created
- Clear, compelling communicator
Closing
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.