What are the responsibilities and job description for the Store Manager position at Express?
Overview
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.
Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
Location: Crossroads Mall
The Store Manager manages retail store operations and supervises approximately two to seven Co-Sales Managers and full time/part time associates. Must possess the ability to:BUILD TALENT-Attract, hire, develop, inspire, and retain top talent-Coach, develop and maximize the success of all Associates-Maximize sales potential by coaching Associate behaviors on the sales floor and in the back room (Maximize Customer Sales Lead (CSL))-Build a team that works well based on the needs of the Store-Recruit, hire and staff-Ensure training of the Associate team-Succession planning and retain top talentBUILD CAPABILITY-Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all operational activities-Analyze business and create action plans-Ensure team communication-Direct workforce management-Direct merchandise flow
-Direct omni channel operations-Manage controllable expenses-Maintain policies and procedures-Loss prevention/safetyBUILD THE BRAND-Build a Store environment that is sharply focused on consistently delivering exceptional, positive in-Store customer experience-Lead consistent focus on delivering an intimate customer experience-Ensure implementation of company selling strategies-Establish customer satisfaction-Ensure visual standards and a positive in-Store experienceAdditional Requirements:-Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus-Proven ability to increase sales and store profitability-Proven ability to network, recruit, interview, train, develop and promote associates-Ability to travel periodically, as needed for meetings-Ability to move medium to large items weighing up to 50 pounds
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Closing
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.
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