What are the responsibilities and job description for the Front Desk Receptionist position at ExpressCare Urgent Care?
The Receptionist is responsible to answer and direct calls, register patients, greet patients, and obtain and verify patient information. This role will create and update patient records while maintaining confidentiality and complying with HIPAA regulations.
Duties/Responsibilities:
- Answer and direct calls to clinical staff or provider, according to established policy
- Provide general business information
- Register patients and answer questions
- Office duties including distributing mail, answering emails, and sending a fax
- Verify compatible insurance and collect required documentation
- Verify accuracy and maintain confidentiality of patient paperwork and information
- Collect and enter patient payments into patient accounting system
- Scan and attach forms, lab, and x-ray reports to electronic medical record
- Assist clinical staff, as needed
- Check out departing patients
- Performs other duties as assigned
Skills/Abilities:
- Exceptional demeanor and positive attitude
- Customer service and multi-tasking
- Administrative knowledge
- Medical office experience a plus!
Education and Experience:
- Medical Receptionist certification, preferred
- Customer service experience, required
Physical Requirements:
- Able to stand for long periods of time
- Able to lift up to 25 pounds, as needed
- Must be able to adhere to attendance policy
- Able to work quickly and maintain fast-paced environment
- Able to work in multiple locations and have reliable transportation
- Open availability and able to work 12-13 hour shifts
- Able to work holidays, every other weekend rotation
COVID-19 Considerations:
To keep our staff as safe as possible, we have installed clear plastic barriers, and provided masks, gloves, face shields, and hand sanitizer. We have implemented social distancing policies and are following all CDC guidelines.
9am-9pm
Holidays and weekends included
3 shifts per week
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